Service Delivery Manager
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Our client is seeking a service-oriented and technically capable Services Deilvery Manager (DC)to oversee connectivity provisioning testing technical escalation and ongoing customer service after project handover. This role is ideal for a data-centre telecom or connectivity-operations professional who enjoys troubleshooting complex service issues leading a small technical team and operating in a 24/7 critical-service environment.
- Manage the post-project service lifecycle for customer connectivity and physical-connectivity services.
- Coordinate or conduct service provisioning validation testing and service activation activities.
- Act as a second-level technical escalation point for connectivity incidents and complex service issues.
- Diagnose technical faults identify root causes coordinate remediation and ensure timely service restoration.
- Work closely with first-line operations engineering teams site teams and customers to manage incidents and communications.
- Lead and develop a small engineering team ensuring consistent service quality and technical capability.
- Maintain service documentation incident records testing results and operational procedures.
- Support a 24/7 critical-infrastructure environment including on-site support when operationally required.
- Degree or diploma holder in Telecommunications Engineering IT Computer Science or a related discipline.
- Solid experience in data-centre connectivity telecom infrastructure fibre/cabling services network operations or technical service delivery.
- Hands-on knowledge of connectivity provisioning testing troubleshooting and incident escalation.
- Experience working in a ticketing SLA-driven or 24/7 service environment.
- Proven ability to investigate and resolve complex technical or physical-layer connectivity issues.
- Experience supervising or leading a small technical/engineering team is preferred.
- Data-centre telecom carrier network-service provider or critical-infrastructure background will be an advantage.
- Good command of English and Chinese.
Required Experience:
Manager
About Company
Get the HR and recruitment services you need to attract top talent and career opportunities in China, Hong Kong, Macau, and Singapore with your one-stop HR Partner, KOS International.
