Senior Technical IT Operations Executive
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Job Summary
Infosys is a global leader in next-generation digital services and consulting. Over 320000 of our people work to amplify human potential and create the next opportunity for people businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer clients as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills expertise and ideas from our innovation ecosystem. We are deeply committed to being a well-governed environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visitto see how Infosys (NYSE: INFY) can help you navigate your next.
Infosys has been recognized as a Top Employer across APAC contributing to our sixth consecutive year of global certification. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Key responsibilities:
Hardware Inventory Managementensuring stock levels are constantlymonitored.
Hardware request and receipt through our internal ordering system.
Activelymonitoringthe ticket queue and managing requests through to completion.
Housekeeping on IT rooms.
Supporting events like annual Power down post desk checkouts(PC/monitors/Mouse Keyboard/desk phone/headset/webcam).
Supports hardware decommissioning events.
Supports Business moves / changes ensure involvement inearly stagesof planning.
Managing escalations through to conclusion.
Manage client expectations.
Setup and installation of Temporary training rooms / Office wide events - Expos.
Comms room patching.
Install configure and troubleshoot hardware including desktops laptops and peripherals.
Image/re-image computers configure IP phones and mobile phones.
Supports work from home hardware requests.
Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
Manage own workload to ensure that assigned activities are completed within targets defined within SLAs/OLAs
Requirements:
Excellent communication interpersonal and customer care skills.
Ability to work well under pressure and to tight timescales.
Strong organizational and problem-solving skills.
ITIL foundation understanding
Knowledge of Windows operating system applications and computer hardware.
Interacting with other support groups across multiple platforms.
Experience using a help desk call management system.
Technical grasp of strategic platforms such as Microsoft Networks and Security WAN LAN.
Industry standard certifications a plus (MCSA A Network CCENT CCT).
Language: English/Cantonese
Location: On site in Hong Kong
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Senior IC
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
