Senior Field Service Engineer, HK

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Leica Biosystems one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Leica Biosystems were not just shaping the future of cancer diagnostics were transforming lives. Our mission of Advancing Cancer Diagnostics Improving Lives is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis we empower clinicians with innovative reliable solutions so they can give patients timely accurate answers when they need them most. When you join Leica Biosystems youre not just taking a job; youre becoming part of a passionate team that knows every moment matters when it comes to cancer. Youll help develop diagnostic solutions that turn anxiety into answers and aid the acceleration of next-generation life-changing therapies. Surrounded by a diverse and collaborative global community youll be inspired each day to stretch grow and make an impact.

Learn about the Danaher Business System which makes everything possible.

TheSenior Field Service Engineer HKis responsible for delivering excellent customer support and service on leading-edge Leica Biosystems products to academic research pharmaceutical and clinical diagnostic customers across Hong Kong.

The Senior FSE will provide technical support on-site by phone email and remote access for digital pathology products advanced staining products and Leica Biosystems core histology portfolio. The role is responsible for installation preventive maintenance troubleshooting repair and customer training while ensuring high levels of customer satisfaction and equipment performance.

This position is part of the Commercial Department of LBS located in Hong Kong and will be remote. At Leica Biosystems our vision is to advance cancer diagnostics and improve lives.

If you thrive in a fast-paced results-driven matrixed organization and want to help build a world-class customer support organization read on.

In this role you will have the opportunity to:

• Install maintain troubleshoot and repair Leica Biosystems instruments and systems to ensure optimal performance and customer satisfaction.

• Provide on-site remote email and phone-based technical support for digital pathology advanced staining and core histology products.

• Conduct instrument installations preventive maintenance upgrades and customer training in accordance with standard procedures and quality requirements.

• Collaborate with Sales Applications Customer Care and Technical Support teams to deliver an excellent customer experience and minimize instrument downtime.

• Support service growth by identifying service opportunities maintaining accurate service records and contributing to continuous improvement initiatives using DBS tools.

The essential requirements of the job include:

• Bachelors degree in Biomedical Engineering Electronics Mechanical Engineering Computer Engineering or a related discipline with experience in clinical diagnostic or life sciences instrumentation service.

• Strong technical troubleshooting and problem-solving skills with the ability to work independently and manage customer issues effectively.

• Good command of written and spoken English and Mandarin with excellent customer-facing communication skills and willingness to travel within the assigned territory.

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