Senior Customer Success Manager

Join Adobe as a Senior Customer Success Manager in our Hong Kong office. You will work with leading enterprise clients to drive outstanding adoption of Adobes Experience Cloud solutions. This role offers the opportunity to build strong C-level partnerships and ensure customers gain maximum value from their Adobe investment.

• Own the customers overall success with Adobe focusing on value realisation renewals and growth.
• Develop and maintain a Mutual Action Plan (MAP) with customer executives to synchronize customer business objectives with value realization activities of Adobes solutions.
• Demonstrate a deep understanding of MarTech industry. Lead strategic sessions independently to drive value and share insights that promote innovation.
• Act as the primary point of contact throughout the customer lifecycle ensuring strong orchestration communication and governance.
• Conduct Strategic Business Reviews and executive success forums.
• Identify and mitigate customer risk collaborate with Adobes broader network for get well plans.
• Champion Customer Success methodologies to exceed performance metrics.
• Build scalable approaches and materials to improve the Customer Success organization.

• BA/BS degree; MBA or other relevant advanced degree preferred.
• 814 years of experience in business development relationship management or management consulting within the MarTech/CX industry.
• Proven ability to facilitate strategy sessions and translate insights into customer value.
• Strong executive presence with the ability to partner with C-level collaborators.
• Knowledge of Adobe Experience Cloud or similar platforms.
• Passion for AI and familiarity with AI industry trends.
• Established background in building scalable methodologies and frameworks.
• Creative problem-solving skills and ability to work under pressure.
• Outstanding executive-level communication skills.
• High degree of intellectual curiosity and energy.
• Experience in leading mentoring and inspiring teams.
• Preferred qualifications: Advanced degrees or specific skills in AI or CX platforms.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

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