(Senior) Applications Specialist

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

Roche Diagnostics

Purpose of the Job:

Provide professional field applications support consulting and training to customers of Roche Diagnostics Hong Kong (RDHK) to ensure service quality and successful product adoption.

Main Tasks:

1. Provide pro-active field applications support to both internal and external customers

2. Update and communicate application information regularly

3. Assist in daily operation activities of CDI - Applications Team

4. Provide mentoring and guidance to junior staff to support their onboarding and ongoing technical growth.

Responsibility & Accountability

Provide pro-active field applications support to both internal and external customers

To provide professional on-site applications and troubleshooting support for customers in diagnostics product portfolio

Maintain good relationship and collaborate with internal and external customers

Provide professional application support on project implementation including but not limited to System validation and Data Reporting Customer Training hyper-care for live-run activities.

Provide pre-sales cycle e.g tender/contract requirement consultation and advice

Regularly update all relevant account-related and daily activities via REXIS or equivalent system to ensure proper customer care monitoring and resolution

Keep up-to date knowledge including instrument operation and application related information

Update and communicate application information regularly

Visit and check regularly intranet/emails and all available channels to keep up-to-date application information

To communicate within application team and headquarters on all relevant application issues

Ensure important information are passed to colleagues and relevant customers and follow up actions are performed as per RDHKL compliance guidelines

Assist in daily operation activities of Applications Team

Provide application support to junior colleagues in the team when necessary

Provide training and technical advice to other stakeholders

Assist Applications Supervisor to maintain and achieve teams KPI and quality standards

Engage in projects and taskforces related to business needs

Pro-actively feedback challenges at frontline and improvement area related to business to Application Supervisors

Provide mentoring and guidance to junior staff to support their onboarding and ongoing technical growth.

Act as a technical mentor for Assistant/Applications Specialists supporting their development in laboratory workflows and instrument operations.

Facilitate a smooth onboarding experience for new team members through guidance on corporate compliance and support protocols.

Deliver on-the-job training to elevate the junior staffs problem-solving capabilities.

Support the technical growth of team members through routine case review cross-training sessions and experience sharing.

Requirements:

Education:

Bachelor degree in Molecular Science Biochemistry Biomedical Science Biology or other related major disciplines

Master degree or higher is preferred

Experience:

Preferably 3 years of working experience in Sales Marketing Application Support or Clinical Laboratory

Candidate with less experience will be considered as Applications Specialist

Competency:

Clinical Laboratory Workflow and clinical analyzers

Knowledge in Molecular diagnosis and Tissue diagnosis

Knowledge in next-generation sequencing chemistry and immunology tests are preferred

Proficient in office skills (i.e. advanced Excel) working knowledge of data tools like Tableau and quick adaptability to AI tools.

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.