Data Center Concierge II

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Job Summary

Supports customers by following up on inquiries and issues to ensure timely tracking and resolution. Performs a variety of administrative and operational tasks including maintaining accurate records and coordinating activities with crossfunctional teams to support smooth facility operations. Demonstrates strong technical aptitude analytical thinking and the ability to leverage tools such as Excel and AI applications to enhance productivity and reporting accuracy.

Responsibilities

Supervision

• Supervise and coordinate a team of Receptionist staff remotely ensuring consistent delivery of crosssite support services for internal teams and customers.

Orders Support

• Perform invoice verification and support basic orderrelated administrative tasks.

Internal / External Contact

• Direct and/or route inquiries to appropriate crossfunctional teams to ensure timely followup and resolution

• Maintain positive working relationships with local vendors (e.g. hotel restaurant taxi catering) to support company needs

Problem Solving

• Engage field teams and other personnel as necessary to drive issue resolution

• Identify customer satisfactionrelated issues and escalate to management when appropriate

Stock Maintenance

• Ensure Customer Care Areas and conference rooms are clean wellstocked and fully functional including all amenities

• Administer vendors providing standard office services (e.g. copier coffee machines) and manage office supply ordering

Reporting

• Support accurate and timely creation and closure of Condition Reports

• Review routine Data Center Operations Weekly Status reports and provide analysis when needed

Process Optimization

• Identify trends in operations or customer inquiries and partner with leadership to implement tools or enhancements that streamline processes and improve efficiency

Administration

• Generate purchase requisitions and coordinate with vendors for delivery and invoicing

• Assist with special projects as assigned

Technical & Analytical Competencies

• Strong analytical mindset with the ability to interpret operational data and identify trends

• Proficient in Microsoft Excel (pivot tables lookups basic data analysis)

• Fast learner with the ability to quickly adopt new tools technologies and processes

• Excellent active listening skills to understand customer needs and respond appropriately

• Exposure to AI-assisted productivity tools (e.g. Microsoft Copilot AI-powered reporting and automated workflows) would be an advantage with the ability to apply such tools to enhance operational efficiency and accuracy

Qualifications

• Typically requires a high school diploma and 23 years of equivalent work experience in customer service administrative support facilities operations or related fields

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

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