Client Experience Executive
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Job Summary
CLIENT EXPERIENCE EXECUTIVE
JOB DESCRIPTION
Location: Accra
Industry: Retail/Hospitality
Benefits: Lunch & Private medical insurance
Our client is a fast-growing lifestyle and retail business within the retail and service industry known for its commitment to quality operational excellence and customer satisfaction.
Scope
The Client Experience Executive will primarily be responsible for managing all customer-facing communication channels converting enquiries into sales delivering a seamless high-quality customer experience and maintaining accurate customer records.
Key Responsibilities
- Manage and respond to customer enquiries across WhatsApp email phone and social media platforms in a timely and professional manner
- Ensure accurate capture and management of customer and order data across all platforms
- Follow up on enquiries and pending payments to drive conversion.
- Coordinate quotations and internal communication to ensure seamless processing and fulfillment of customer orders
- Track and manage daily enquiries sales and client interactions with high accuracy.
- Prepare and submit daily reports highlighting enquiries sales and key issues to management.
- Support customers in making purchase decisions through tailored product recommendations and upselling.
- Guide customers through the purchase journey by recommending suitable products collections and custom options
- Maintain and leverage client data (preferences key dates repeat clients) to deliver a personalized experience.
- Ensure all communication reflects the brands tone quality and service standards.
- Support communication across all business units.
Requirements
Requirements
- A Bachelors degree in Business Administration Communications or any related field.
- Minimum of 2 years work experience in customer service sales client relations or a similar role.
- Experience in retail hospitality or customer-focused environments is an advantage.
- Experience managing multiple communication channels such as WhatsApp email and social media platforms.
- Ability to upsell and influence customer purchase decisions.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced high-volume environment
- Proficient in the use of MS Office and CRM/ POS systems.
Competencies
Customer-Oriented Confident Communicator Persuasive Detail-Oriented Analytical Problem-Solving.
Required Skills:
Requirements A Bachelors degree in Business Administration Communications or any related field. Minimum of 2 years work experience in customer service sales client relations or a similar role. Experience in retail hospitality or customer-focused environments is an advantage. Experience managing multiple communication channels such as WhatsApp email and social media platforms. Ability to upsell and influence customer purchase decisions. Excellent verbal and written communication skills. Strong attention to detail and organizational skills Ability to work in a fast-paced high-volume environment Proficient in the use of MS Office and CRM/ POS systems.
