Service Desk Technician

The Opportunity

Are you interested in continuing your career in Europe in a mission focused environment CACI has established an upcoming position throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced innovative and motivated IT Specialists to support EUCOMs mission objectives.

Responsibilities

The Service Desk Administrator will provide Tier 1 technical support for enterprise IT environments supporting end-user systems infrastructure components and service desk operations in a high-security mission-critical environment. The position requires independent technical judgment adherence to ITIL best practices and consistent delivery of high-quality customer support in compliance with Service Level Agreements (SLAs).

Provide Tier 1 support for desktop systems laptops peripherals VoIP devices and end-user applications.

Diagnose troubleshoot and resolve hardware software operating system and network connectivity issues.

Administer user accounts and access controls using Active Directory and related identity management tools.

Perform incident intake triage documentation escalation and resolution using approved service desk tools.

Ensure incidents requests and changes are handled in accordance with ITIL processes and SLAs.

Apply operating system updates security patches and baseline software configurations.

Support enterprise infrastructure components including servers storage and network-connected devices.

Maintain accurate system configuration and asset documentation.

Communicate clearly with users management and technical teams regarding issue status and resolution.

Participate in shift work including nights weekends and 24x7 operational coverage as needed.

Qualifications

Required

CompTIA Security (CE) required (IAT Level II or higher).
Computing environment certification (MCSA CCNA Linux AWS)
TS/SCI security clearance
Ability to obtain TESA status
BA/BS 3 years recent specialized or AA/AS 5 years recent specialized or a major cert 7 years recent specialized or 11 years of recent specialized experience

Desired

ITIL v3 Foundation
CompTIA A/Network
Understanding of ServiceNow ticketing system
Adaptable to changing circumstances and operational needs
Understanding of Department of Defense Military standards

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: