Senior Project Manager (mfd)

Senior Project Manager (m/f/d)

The client is seeking a pragmatic execution-driven Senior Project Manager to lead a strategic recovery and value acceleration program within the AEM Sites & Agentic Web environment. The role drives end-to-end coordination of cross-functional initiatives to improve adoption product usage and commercial performance. It ensures strong alignment across Sales Customer Success Retention Partners and Business Units with consistent execution of agreed actions. The objective is to establish transparency clear accountability and measurable business impact across all teams.

Location: Munich
Contract: 6 months Full-time

Your Responsibilities:

End-to-End Program Management

• Own planning execution and delivery of the program.

• Define governance cadence and accountability structures.

• Ensure consistent execution across all streams.

Cross-Functional Orchestration

• Drive alignment across Sales Customer Success Retention Partners and Product/BU.

• Run execution forums (weekly reviews action tracking follow-ups).

Execution & Delivery

• Translate strategy into measurable actions at account and program level.

• Ensure execution discipline across all teams and levels.

Data Transparency & Performance Tracking

• Build and maintain a reliable data foundation (adoption usage pipeline churn risk).

• Define and track KPIs to measure impact and progress.

Customer Value Acceleration

• Design and drive recovery and growth plans for key accounts
  (e.g. low adoption high risk high potential).

• Ensure clear ownership and measurable outcomes per account.

Executive Reporting

• Provide structured updates on progress risks and impact to leadership.

• Enable fast data-driven decision-making.

Your Profile:

Execution-driven mindset

• Hands-on pragmatic and outcome-focused.

• Strong ability to simplify complexity and drive execution.

Cross-functional leadership

• Proven experience leading complex cross-functional programs.

• Confident influencing stakeholders from IC to senior leadership.

SaaS / technology background

• Experience in enterprise SaaS environments.

• Ideally familiar with Adobe (AEM) or similar platforms (Salesforce SAP CX Sitecore).

Program & stakeholder management

• Strong execution-focused program management skills.

• Excellent communication and alignment capabilities.

Analytical thinking

• Ability to derive insights from incomplete data.

• Strong KPI and dashboard experience.

Success Criteria:

• Increased adoption and usage across the installed base.

• Improved pipeline conversion and expansion.

• Reduced churn and attrition risk.

• Establishment of a sustainable cross-functional operating model.