IT Operations Management – Senior Consultant
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Consulting ITIL ServiceNow
Aachen Berlin Dortmund Dresden Erlangen Frankfurt Hamburg München Stuttgart
Full-time min. 5 years experience German C2 required
attractive benefits
About the Role
We are looking for an experiencedSenior Consultant (m/w/d) for IT Operations Management (ITOM)to join a leading IT consulting environment and play a key role in delivering innovative ServiceNow-based solutions.
In this role you will work closely with clients to analyze design and optimize IT operations and infrastructure processes helping them transform their IT into a modern service-oriented organization. You will take ownership of projects lead workshops and act as a trusted advisor for both technical and strategic topics.
This position offers the opportunity to work with a highly specialized ServiceNow-focused organization and contribute to complex high-impact enterprise projects across the DACH region.
Your Responsibilities
- Analyze assess and evaluate existing IT infrastructure and ITOM processes
- Lead and independently deliver projects and sub-projects from conception to implementation
- Design and develop future ITOM solutions in collaboration with clients
- Conduct workshops training sessions and client presentations in German and English
- Provide expert consulting support during project execution (functional and/or technical)
- Coach and guide project team members
- Support presales activities and contribute to solution design discussions
- Act as a trusted advisor in dynamic client environments
Your Profile
- Completed degree or equivalent qualification with relevant professional experience
- Minimum 5 years of experience in infrastructure and application management
- Strong understanding of IT infrastructure administration and monitoring
- Solid understanding of IT as a service-oriented organization
- Experience with ITIL / ESM / ITSM frameworks (preferred)
- Knowledge of CMDB/CSDM monitoring solutions and ITOM concepts (beneficial)
- Basic JavaScript knowledge (advantageous)
- ServiceNow Implementation Specialist certification (a plus)
- Excellent German (C2) and very good English skills
- Structured independent and goal-oriented working style
- Strong communication skills and confident client interaction
- Flexibility teamwork mindset and professional presence
- Enthusiasm for continuous learning and development
What We Offer
- Work with the largest ServiceNow partner in the DACH region
- Exciting and diverse enterprise client projects
- Dedicated ServiceNow product lines with strong career growth opportunities
- Highly flexible working hours and strong remote work options
- Open collaborative culture with flat hierarchies and regular team events
- Attractive bonus model based on project utilization and optional company car
- Extensive benefits package including Urban Sports Club membership wellness & massage subsidies business bike program and 30 days of vacation
Recruitment Process
- Application
- Initial HR video interview
- Technical interview with ITOM Product Line Lead
- Optional technical case or live demo
- Contract negotiation and final offer
