Customer Success Manager (fmd)

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll build:

In this role youll drive the longterm success and satisfaction of SAP Business Transformation Management customers with focus on SAP LeanIX in the Consumer industries ensuring they realize measurable value from our Enterprise Architecture solution.

You will take ownership of a portfolio of strategic customers existing and net-new and guide them through their full lifecyclefrom adoption to value realization expansion and renewal.

Youll build strong executive and operational relationships acting as a trusted advisor who helps customers modernize their IT landscapes improve governance strengthen compliance and accelerate transformation initiatives. Your work will directly contribute to retention net revenue expansion and customer advocacy in the consumer industry that is undergoing rapid digital evolution and transformation.

You will collaborate closely with Product Sales Services and Support to solve customer challenges anticipate risks and ensure the successful delivery of outcomes.

By understanding sector-specific requirementssuch as omnichannel experiences supply chain agility regulatory frameworks customer data privacy and evolving consumer expectationsyoull help SAP LeanIX deliver exceptional value to consumer-focused organizations.

What you bring:

- Experience in Customer Success Account Management or Consulting within SaaS or enterprise software environments.

- Understanding of the Consumer industry in Germany including retail dynamics omnichannel strategies supply chain complexities and digital commerce transformation drivers.

- Ability to manage complex customer engagements build relationships with key stakeholders and provide trusted guidance on business outcomes.

- Experience in managing enterprise accounts and driving customer outcomes across onboarding adoption and renewal phases.

- Excellent communication presentation and relationshipbuilding skills.

- A proactive solutionoriented mindset with the ability to balance strategic thinking and handson execution.

- Experience with Enterprise Architecture IT transformation or SaaS Management topics is a pluscuriosity and willingness to learn are essential.

- German as a must English as our company communication language.

Where you belong:

Youll join a highly collaborative Customer Success team that thrives on partnership ownership and continuous learning. We work closely together to support each other share best practices and deliver a worldclass experience to our customers.

This role is especially suited for someone who enjoys engaging with complex organizations navigating diverse stakeholders and shaping impactful digital transformation journeys. At SAP Business Transformation Management youll find a supportive international environment where you can grow contribute and make a difference.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

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Requisition ID: 453941 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid