Senior Account Manager

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the worlds favorite restaurants. Powered by innovation and a deep passion for the restaurant industry we create unique dining experiences across 11 countries.

Were part of the Tripadvisor Group and proud to be building a diverse people-first culture where respect ownership growth and better together values thrive.
If youre passionate about food technology and making a real impact your seat at the table is ready.

Discover life at TheFork

What you will do:

As a Senior Account Manager you are a strategic commercial leader within TheFork responsible for driving premium product penetration maintaining yield performance and ensuring client retention. You act as a benchmark for excellence in sales execution relationship management and cross-functional collaboration.

Key Objectives

• Increase Premium Penetration (Premium & Widget adoption)
• Maintain and grow Yield Penetration
• Drive Retention through advanced negotiation and client relationship management
• Lead Cross-functional projects

Sales & Revenue Growth

• Develop and execute growth strategies to increase premium and widget penetration across your portfolio.
• Manage and grow revenuethrough expert yield and pricing optimization.
• Identify new business opportunities within your existing portfolio (hunting within the group) to maximize share of wallet for premium and grow recurrent revenue.
• Analyze weekly revenue performance (top and low performers) and take corrective actions.
• Drive the penetration of key products (SO / Yums / SY / Festival).

Client Relationship Management

• Build and maintain long-term strategic relationships with top-tier (A-level) partners.
• Act as a trusted advisor and ambassador of TheFork promoting the brand in all calls.
• Conduct regular field visits or video calls meetings to strengthen client relationships and identify growth opportunities.
• Lead retention negotiations using advanced techniques and a strong understanding of client business models.
  
  

Cross-Functional Collaboration

• Lead cross-departmental initiatives (including churn reduction Phoenix B2B communications and TFM training) through deep analysis process optimisation and solution suggestions to bolster TheForks performance and drive team-wide adoption via consistent updates to the Sales department
• Partner with the Product and Marketing departments to support the revenue strategy and contribute to product optimization (TFM B2B initiatives).
• Collaborate closely with the Sales & CPS teams to share insights best practices and opportunities.
• Work hand-in-hand with the Operations team to ensure alignment on market dynamics competitor penetration and portfolio performance.
  
  

Leadership & Knowledge Sharing

• Act as a role model for the sales organization with impeccable B2B routines and operational excellence.
• Share best practices case studies and performance highlights during weekly and monthly sales meetings.
• Mentor junior members and lead dedicated knowledge-sharing sessions to level up collective execution.
• Celebrate and share team successes (Kudos) across the organization to foster a high-performance culture.

Who you are:

You Must Meet These Critical Qualifications

• 3 years of experience in account management or a similar commercial role.
• Fluent French and fluent English both written and spoken.
• Fully computer literate with experience using MS Office and Salesforce or a similar CRM.

Core Competencies

• Exceptional sales acumen with mastery of value selling techniques.
  
  
• Advanced negotiation skills especially in retention and renewal contexts.
  
  
• Proven track record of consistently outperforming KPIs and sales targets.
  
  
• Strong business leadership with the ability to build and execute growth strategies.
  
  
• Deep sector expertise including portfolio analysis market dynamics and competitor landscape.
  
  
• Excellent relationship management and interpersonal communication skills.
  
  
• Demonstrated ability to influence peers and cross-functional stakeholders.
  
  

Team & Leadership Attributes

• Global team player with a collaborative mindset.
  
  
• Demonstrated ability to inspire and elevate team performance.
  
  
• Highly organized disciplined and proactive in driving both individual and collective success.
  
  
• Resilient results-oriented and committed to continuous improvement.

What we offer you:

An awesome team

A permanent contract (that can be useful in life)

Flexible working environment (2 days home office per week up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Competitive salary & monthly bonus

Lunch vouchers available for each working day (because yes we like to try our best restaurants)

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities family support travel etc

Continuous learning and development programs

Free access to the Calm app to help you build resilience wherever you are in your mental health journey

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

Health insurance fully covered by the company

Life & Disability Insurance at no cost to the employee

Welfare allowance school costs elderly care babysitting costs transportation travel leisure

Amazing offices with dining coffee points and leisure area

Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability age socio-economic & cultural background ethnicity faith gender gender expression gender identity ideology national origin race sexual orientation marital status or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork we want you to bring us your unique perspectives and experiences so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application interview or participation in the selection process due to health conditions or disability please direct your inquiries to Our HR team will review the request and respond accordingly.

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