Partnership Controller (Fixed Term)

Who We Are

Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug technology platform for more than 80 partners. We provide most of our insurance products through APIs and operate across 32 countries making Wakam the European leader in digital and embedded insurance. Wakam is also a mission-driven company dedicated to enabling transparent and impactful insurance.

About the Team

You will join the Partnerships Control team which plays a critical role for:

• Ourpolicyholders by ensuring that partners deliver reliable high-quality service.
• Ourregulators in France and across Europe by demonstrating robust oversight of delegated activities.

Controls cover distribution and management of insurance products risk identification and assessment and regulatory compliance (e.g. AM IDD GDPR).

To support a temporary reinforcement of our perimeter we are looking for a Partnership Controller (6-month fixed-term contract) with strong expertise in claims management and compliance. You will report to the Partnership Control Team Lead and work closely with operational teams Compliance Legal and external partners.

Your Mission

As a Partnership Controller your mission is to assess and challenge how our partners manage delegated insurance activities. You will ensure they:

• Deliver ahigh standard of serviceto our policyholders particularly inclaims handling.
• Operate within arobust risk and compliance framework.
• Align withWakams expectations procedures and regulatory obligations.

You will be involved in the control cycle from preparation to follow-up.

Your Day-to-Day

Prepare and Organise Controls

• Organise controls in line with the annualcontrol plan
• Lead thepreparation phase: contractual review claims portfolio analysis definition of control scope and objectives.
• Coordinateround-table meetings with internal stakeholders(Claims Operations Compliance Legal etc.) to identify risks and to collect expectationsand feedback on the partner.

Conduct Controls (Remote)

• Perform controls with partners.
• Assess theoperational handling framework: processes timelines customer communication and complaint management
• Carry outsample reviews and quality checkson files focusing on accuracy consistency and regulatory and contractual compliance.
• Test theend-to-end customer journey.

Analyse Recommend and Follow Up

• Identifyissues weaknesses and risks(operational compliance conduct financial).
• Draft clearfindings and recommendations and define acorrective action planwith the partner.
• Monitor theimplementation and effectiveness of action plansand ensure timely closure of issues.

Contribute to Methodology & Continuous Improvement

• Suggest improvements tocontrol tools templates and procedures.
• Contribute to cross-functional discussions onrisk and compliance topicsimpacting the perimeter.

What You Bring

• Apostgraduate degreewith a specialisation in insurance risk audit or internal control.
• ideally 35 years of experiencein claims management within an insurer MGA or claims management company
• Good knowledge (or appetite for) in audit and/or control activities and/or risk management.
• A basic understanding ofregulatory and compliance requirementsapplicable to insurance distribution and claims (AM IDD GDPR) is a plus.
• Strong command ofWord and Excel.
• Fluency in English and French; any other language is a plus.

Who You Are

• You are rigorous autonomous and analytical with strongsynthesis and writing skills.
• You are comfortable working within afast-paced demanding environmentand managing multiple topics simultaneously.
• You canchallenge partners constructivelyand navigate complex conversations with professionalism.
• You bring acollaborative mindsetand enjoy working as part of a team toward a shared impact.

AI & Digital Mindset

At Wakam we are progressively integrating AI and automation into our processes including control and audit activities. An appetite for digital tools is a clear plus. You will have opportunities to use AI-powered tools to prepare documentation analyse data and draft reports. What we value is your curiosity openness to change and willingness to learn.

Hiring Process

We aim to keep the process transparent engaging and efficient. Heres what to expect:

1. Interviewwith Talent Acquisition Partner
2. Technical interviewwith Partnership Control Manager
3. Chief Interview with our Chief Risk Officer
4. Final interview with the HR Business Partner

AI-Assisted Interview Process Policy Notion