IT Workplace Intelligence Apprentice (HFN)

As an IT Workplace Intelligence Apprentice you will sit at the center of the Engineering and Service Desk teams. Your mission is to build the Intelligence Layer of our department.
You will go beyond simple reporting to create a proactive Observability Platform. Using Looker Studio or Grafana you will monitor the health of our Google Workspace track the real-time status of our global sites and analyze ITSM data (tickets/incidents) to identify patterns before they become major outages. You will also play a crucial role in Software Asset Management by tracking application usage to optimize our global SaaS footprint.
Key Responsibilities
1. Predictive Service Intelligence (ITSM & Incidents)

• Incident Forecasting: Analyze ticket creation patterns in our ITSM tool to identify weak signals. You will build dashboards that alert the Engineering team to recurring issues before they escalate into major incidents.
• Service Desk Performance: Use KPIs beyond simple volume (e.g. Mean Time to Resolve vs. User Satisfaction) to pinpoint where automation is most needed.
• Onboarding/Offboarding Audit: Build a dashboard ro ensure 100% compliance in the employee lifecycle with IT system logs.

2. Software & Collaboration Governance

• Application Usage KPIs: Build and visualize how our global SaaS tools (Zoom Slack Miro etc.) are actually used to identify underutilized licenses to help the Application Manager optimize costs.
• Google Workspace Internal Control: Monitor the Quality of Service and security of our Google environment (Shared Drive sprawl data volume external sharing risks and 3rd party app security).
• Hardening & Compliance: Ensure our IAM (Identity) and MDM (Device) stacks meet our security baselines through automated compliance dashboards.

3. Infrastructure & Site Observability

• Live Site Monitoring (Grafana): Maintain real-time visibility into our physical workspaces including Meeting Room uptime AV hardware health and office connectivity.
• Hardware Lifecycle: Track the health and age of our global device fleet to help plan Refresh cycles proactively.

Qualifications :

• Education: Pursuing a Masters degree in Information Systems IT Engineering or Data Analytics.
• The Observability Stack:
  • Visualization: Strong interest in Looker Studio (for Business/SaaS data) and Grafana (for Real-time/Infrastructure data).
  • ITSM Knowledge: Familiarity with ticketing logic (Jira Service Management ServiceNow etc.).
  • SaaS Mastery: Curiosity about how APIs work to pull data from tools like Google Workspace Siit Okta or Jumpcloud.
• Engineering Mindset:
  • Data Integrity: You dont just build charts; you ensure the source data (CMDB) is clean and reliable.
  • Problem Solver: You use data to find the Root Cause not just to describe the symptom.
  • Automation: Basic scripting (Python SQL or Google Apps Script) to automate data collection.
• Languages: English and French.

Additional Information :

SET THE TONE WITH US:

Working at Believe means having individual and collective impact in a fast-growing company!  

At all stages of their careers Believers are an important part of what we are doing: shaping the future of the music industry. 

We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us with daily opportunities to connect with our colleagues all over the world. 

We have two hearts at Believe - our People and our Artists. 

We believe in THE POWER OF OUR PEOPLE who grow every day to develop their potential We aim to provide our Believers with the best environment to thrive. 

ROCK THE JOB 

• Tailor-made training and coaching program 

• Remote working policy

• A wellness program Pauses with many activities and animations in-house

• Access to Eutelmed a digital mental health and well-being platform that allows you to speak with an experienced psychologist

• A healthy and eco-responsible company restaurant

• Individual or family health insurance

• CSE benefits 

• A rooftop

• A gym with free classes

SING IN HARMONY 

• Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity Equity & Inclusion (DEI) wellbeing and the planet.

• Implementation of the sustainable mobility package Forfait mobilité durable > Reimbursement of up to 600 for public transport/low carbon footprint

• 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)

We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community regardless of age disability gender race religion and sexual orientation.

Remote Work :

No

Employment Type :

Full-time