Customer Support Team Lead Jobs in Estonia

Join Wises Quality Assurance team and help us build world-class scalable operations that keep customers safe and deliver great this role youll provide independent expert assurance over how work is donespotting risk identifying control gaps and turning insights into clear practical improvements. You...

About the teamWise Business has historically grown through self-serve and product-led channels. Were now building a dedicated velocity sales team to help larger businesses discover adopt and fully activate on Wise for their international payment and banking needs. This team works inbound leads acros...

CapsLock is a dynamic marketing company providing IT-enabled solutions for large North American partners. We specialize in scalable customer acquisition through data-driven marketing creative production and technology innovation.Our teams collaborate across marketing IT analytics and media buying to...

Were looking for a Customer Support Project Manager and Data Expert to join our Customer Support Team in Tallinn.Ready to change the game for millions of customers worldwideAt Wise were on a mission to create a world where money moves effortlessly without bordersand our customers deserve support tha...

About LightyearWere on a mission to make investing better for everyone in Europe. More specifically were making it light years better (sorry we had to!). Were combining multi-currency accounts with unlimited access to global markets so that everyone in Europe can invest without sneaky hidden fees or...

Were looking for a Customer Support Project Manager and Data Expert to join our Customer Support Team in Tallinn.Ready to change the game for millions of customers worldwideAt Wise were on a mission to create a world where money moves effortlessly without bordersand our customers deserve support tha...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

Your mission is to lead our Business support team in Tallinn Budapest & where other HC is potentially located (e.g. HYD Manilla etc). As the Area Lead of CS Business Operations you will manage a team of Senior Leads while cooperating with our outsourcing teams as well as the various CS support funct...

Were looking for an energetic and experienced Team Lead to join the AUP team. This role is a unique opportunity to develop a high performing team while leveraging your knowledge and experience to help millions more potential customers save money by using Wise!The AUP team has a working understanding...

Role & Job purposeAs a Risk Team Lead you will develop and oversee the daily operations of a team of Risk Specialists. Your team is responsible for mitigating risks associated with high risk customers with a specific emphasis on Correspondent Banking environments. This area has a strong focus on mai...

DUTIES AND RESPONSIBILITIES:Handle inbound customer inquiries primarily via telephone support ensuring a professional and service-oriented customer experience.Manage written customer requests during available service time to maintain efficient case handling.Support customers with appointment schedul...

Role & Job purposeAs a Risk Team Lead you will develop and oversee the daily operations of a team of Risk Specialists. Your team is responsible for mitigating risks associated with high risk customers with a specific emphasis on Correspondent Banking environments. This area has a strong focus on mai...

We are looking for a Customer Support Regional Lead to oversee our Business Support operations across Europe and the UK. As a Leader of Leaders you will lead the teams supporting our global Business customer base while working closely with our product teams to ensure our European markets receive wor...

Were looking for a KYC Operations Team Lead for Platform. This role is a unique opportunity to have an impact on Wises mission.Your Mission:Platform KYC Operations Team Lead role specializes in the ongoing support for the operational agents working with integrated strategic partners and their end cu...

Role/Programme:As an Analytics Intern youll join our Analytics team in the summer for 9 weeks in the summer (June 29 2026 to August 28 2026). Youll be onboarded with the global internship cohort in one of our offices and learn the basics of being a Wiser as well as understand how analytics work here...

Location: Remote / Hybrid (Europe)Schedule: 8-hour shifts (11:00-19:00 or 14:00-22:00 EET)We build high-performing digital products and brands in the global iGaming industry. We aim to deliver outstanding player experiences and that starts with exceptional customer support.We are looking for a Germ...

We are looking for a Product Specialist to join our Global Product Operations - Cards Pay-in team to help our customers receive their funds faster globally.As a Product Specialist your role will revolve around project management with an emphasis on operationalising new products or features and impro...

Were currently hiring for a 12 months fixed term Payroll Specialist to join our globalPayroll Team based in Budapest!Were looking for a payroll superstar with a keen eye for accuracy attention to detailand a desire to share your EMEA payroll expertise and knowledge with our GlobalPayroll Team.Report...

Digital Marketing Optimisation Specialist Danish SpeakerStart Date: March 16 with trainingLocation: Lisbon Portugal (Hybrid) Accelerate your career in Lisbon by joining a global advertising project for one of the worlds leading tech giants. We are looking for Danish-speaking specialists to manage h...

Were looking for a Card Disputes Senior Team Lead to join our team in the Tallinn office. This role is a unique opportunity to have an impact on Wises mission help save millions more people money and work in a disruptive fast-growing and fun environment. Your mission: Wise has already pioneered new...