Supply & Performance Specialist
Supply & Performance....
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Supply & Performance Specialist

1 - 3 years
EGP 4000 - 6000
1 Vacancy

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Supply & Performance Specialist

Job Description

Req ID : 1087393

Job Description

  • Validate all documents processed on the application during courier's submission.
  • Check & Review all orders for couriers to maintain a smooth bonus application.
  • Responsible to coach, training, documenting all the training processes for the couriers.
  • Monitor the activity level of couriers through incentives by designing different schemes on regular basis to make sure that we are maintaining a healthy supply during the time of need and measuring the impact and growth achieved through those schemes.
  • Coordinate with the finance department and the bank to ensure that couriers receive the right amount of incentives.
  • Build up activities and engagements to understand courier behavior and how our brand is perceived.
  • Monitor the quality standards of MRSOOL and ensure that all tickets are closed efficiently and effectively.
  • Hire new suppliers/ambassadors, track suppliers' performance and react upon it, couriers Hijacking, deal with social media leads.
  • Assess suppliers/ambassador incentive scheme, propose a new incentive scheme when needed, propose a rewarding program for suppliers when needed.
  • Prepare couriers' payment sheet twice a week and sent it to the Finance team, settle couriers' accounts who pay their due payments, troubleshoot couriers’ payments through their CIB wallet.
  • Analyze couriers' performance, set plans to raise courier’s performance, track daily supply figures.
  • Analyze couriers' churn rate and set plans to reduce it.
  • Maintain all related tasks assigned by the direct manager.

Job Requirements


Minimum Qualifications:Bachelor's Degree in any related discipline.

Required competences:

  • Target driven and have good numerical and analytical skills with an excellent eye for detail working with qualitative and quantitative data.
  • Very Good technical proficiency, literacy skills, and a competent computer user.
  • Ability to get hands-on in a complex operational environment.
  • Ability to manage multiple tasks and work to tight deadlines. Experience working within the technology industry/start-up environment is highly desirable

Language:Very Good English.

Minimum Experience:1-3 years of experience in delivery industries.

Company Industry

IT - Software Services

Department / Functional Area


Key Skills

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About Company

Information Technology & Services

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Mrsool is the new experience app enabling 1-1 transactions between users and couriers, one of the largest delivery platforms in the region. Mrsool's unique on-demand experience earned it the highest user ratings amongst all the other large delivery platforms both in Apple's App Store and Google's Play store. In 2018, Mrsool reported more than 6 million registered users. Mrsool provides a true order anything from anywhere experience, only possible by our vast fleet of registered on-demand couriers anything from anywhere with a massive fleet of designated couriers.