Supply & Performance Specialist

Job Description

• Validate all documents processed on the application during courier's submission.
• Check & Review all orders for couriers to maintain a smooth bonus application.
• Responsible to coach, training, documenting all the training processes for the couriers.
• Monitor the activity level of couriers through incentives by designing different schemes on regular basis to make sure that we are maintaining a healthy supply during the time of need and measuring the impact and growth achieved through those schemes.
• Coordinate with the finance department and the bank to ensure that couriers receive the right amount of incentives.
• Build up activities and engagements to understand courier behavior and how our brand is perceived.
• Monitor the quality standards of MRSOOL and ensure that all tickets are closed efficiently and effectively.
• Hire new suppliers/ambassadors, track suppliers' performance and react upon it, couriers Hijacking, deal with social media leads.
• Assess suppliers/ambassador incentive scheme, propose a new incentive scheme when needed, propose a rewarding program for suppliers when needed.
• Prepare couriers' payment sheet twice a week and sent it to the Finance team, settle couriers' accounts who pay their due payments, troubleshoot couriers’ payments through their CIB wallet.
• Analyze couriers' performance, set plans to raise courier’s performance, track daily supply figures.
• Analyze couriers' churn rate and set plans to reduce it.
• Maintain all related tasks assigned by the direct manager.

Job Requirements

Requirements:

Minimum Qualifications:Bachelor's Degree in any related discipline.

Required competences:

• Target driven and have good numerical and analytical skills with an excellent eye for detail working with qualitative and quantitative data.
• Very Good technical proficiency, literacy skills, and a competent computer user.
• Ability to get hands-on in a complex operational environment.
• Ability to manage multiple tasks and work to tight deadlines. Experience working within the technology industry/start-up environment is highly desirable

Language:Very Good English.

Minimum Experience:1-3 years of experience in delivery industries.