Service Center Manager- Automotive

Job Description

• Monitor all service center processes including workshop efficiency improvement, service advisors, enhance Service quality, improve service centers CSI, and revenue targets achievement and measure all related KPIs
• Establish profit and customer satisfaction index targets and action plans
• Asses and report processes efficiency and areas for improvement.
• Suggest and plan for process improvement.
• Make periodic result reviews and demand forecasts
• Set and Implement action plans.
• Introduce and promote all service center activities.
• Develop and prepare all required reports and suggest new reports to monitor process.
• Support in setting annual budget, goals and objectives for each section and monitor the sections’ performance.
• Follow up on the team, and ensure that the team is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
• Monitor and analyze industry trends and market changes.
• Suggest Business Plans for current and future projects and business opportunities
• Maintain high levels of cleanliness of the service center.
• Schedule and follow-up the equipment maintenance.
• Create requested periodical reports to be submitted to his direct manager
• Control and monitor technicians and engineers during daily work with fair job distribution.
• Co-operate with technical & warranty department in troubleshooting and diagnosis.
• Investigate mechanical failures or unexpected maintenance problems.
• Inspect and even test driving vehicles and checking for faults.
• Co-operate with training department to prepare the training plan for the whole staff.
• Any other duties related to his job

Job Requirements

• Minimum from 7 to 10 years of experience as a Service Center Manager.
• Experience in Automotive is a must.
• A strong understanding of automotive technology and the automotive industry.
• Bachelor degree in Engineering - Mechanical / Automotive or any relevant field.
• Excellent communication and negotiation skills
• Excellent Leadership skills
• Able to solve critical problems and make decisions