Senior Account Manager (Shipping)

Job Description

The Role!

This is the ideal role for someone with B2B customer success experience. You’ll collaborate closely with other members of the Commercial team to ensure that our partners are set up to be successful.

As a Senior Account Manager, you will be one of the pioneering members who are responsible for managing a defined portfolio of major clients and positively contribute to expanding business relations and the retention of our clients.

What will you do?

• Be the primary point of contact and build long-term relationships with clients.
• Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings.
• Develop a trusted advisor relationship with key accounts, client stakeholders.
• Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics/goals.
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze customer’s usage of our service.
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
• Liaise between the customer and internal teams.