Operations Director (Civil Engineering)

Agents are required to be able to perform all the following tasks on a daily basis:

• Resolve customer complaints via phone, email ,or social media
• Manage large amounts of incoming calls
• Responding to large number of daily emails
• Chat with customers on our website
• Video calls with our customers to help them out
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Selecting and explaining the best solution to solve the customer's problem
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up daily.
• Doing an online meeting weekly with the head office in USA
• Use telephones to reach out to customers and verify account information
• Take payment information and other pertinent information such as credit cards, addresses and phone numbers

Job Requirements

• Fluency in English Language is a must. An American Accent is Highly Preferred
• Also fluency in Spanish is preferred.
• College degree purely in English language is a highly preferred
• Fast typing on Keyboard for responding to emails
• Excellent basic computer skills
• Motivation to work for long hours
• Career oriented and always putting work first
• Preferred customer support experience
• Excellent communication skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize and manage time effectively