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IT Systems Administrator & Call Center Assistant Manager
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IT Systems Administr....
back_arrow IT Systems Administrator & Call Center Assistant Manager

IT Systems Administrator & Call Center Assistant Manager

3 - 0 years
EGP 4000 - 6000
1 Vacancy

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IT Systems Administrator & Call Center Assistant Manager

Job Description

Req ID : 1107500

Job Description

  • Manage the performance of IT Call Center team.
  • Manage System Administration day to day operations.
  • Ensure that service levels are achieved in line with Organization SLA compliance Goals, ITSM software system administration and continuous improvement for ITSM framework.

Job Requirements

  • Bachelor’s degree in Computer Science or Computer / Communication Engineering
  • ITIL Foundation Certification is a must
  • ITIL Practitioner Certification Knowledge is a must, Certification is a huge plus
  • MSCE certifications are preferable.
  • Office 365 & Azure Knowledge
  • Proven experience as a key technical resource leading the implementation, integration, and configuration of ITSM/ITOM Platform solutions (preferred Manage Engine service Desk Plus)
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
  • Strong understanding and experience (2+ years) with leading ITSM/ITOM platform (preferred Manage Engine service Desk Plus)

Company Industry

FMCG / Foods / Beverages

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About Company

Information Technology & Services

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Savola was founded in Saudi Arabia in 1979 with approximately 200 employees and shares of capital worth SAR 40 million. At the time, Savola was a small company based on importing and purifying vegetable oils before selling them on the local market. But we have been on the path of successful companies and have set a clear vision to shape the future of our company, and we have decided to be a leading strategic investment group in the region, and to make profits for shareholders and investors.