Manage System Administration day to day operations.
Ensure that service levels are achieved in line with Organization SLA compliance Goals, ITSM software system administration and continuous improvement for ITSM framework.
Job Requirements
Bachelor’s degree in Computer Science or Computer / Communication Engineering
ITIL Foundation Certification is a must
ITIL Practitioner Certification Knowledge is a must, Certification is a huge plus
MSCE certifications are preferable.
Office 365 & Azure Knowledge
Proven experience as a key technical resource leading the implementation, integration, and configuration of ITSM/ITOM Platform solutions (preferred Manage Engine service Desk Plus)
Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
Strong understanding and experience (2+ years) with leading ITSM/ITOM platform (preferred Manage Engine service Desk Plus)
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