IT Senior Specialist

Job Description

• Installation of devices under the responsibility of Information Technologies in new store openings.
• Providing remote technical support services to the country and other countries on business needs. (Cash register, handheld terminal, computer), Ensuring the operability of IT materials,
• Ensuring that the sales in the store do not stop.
• Supporting the computers of office workers and local field workers in the country where they are located, with the guidance of the team in the Head office.Establishment of cash register systems and the infrastructure connected to it in opening new stores.
• Ensuring that the actions such as discounts and campaigns defined in the center are applied to the store, technically working properly and transferred to the cash register of the store.
• Disassembling the devices installed at the closing of the stores, keeping them to be used in the next store, and sending them to the relevant place.
• Giving necessary training to store employees about cash register systems.
• Inventory and stock follow-up of purchased devices.
• Assisting the purchasing department during the purchasing of the devices to be purchased, determined by the central team.
• Local purchasing of related IT materials and follow-up of warranty.
• Providing support during the working hours of the store, in case of emergency, including weekends and public holidays.
• Concluding the requests in the Helpdesk system within the specified resolution times.
• Forwarding the issues concerning the IT unit in the field to the central office. Managing the process between the store and the central office by conveying the problems encountered by the end user on the system to the relevant departments in central computing.
• On-site intervention in case of malfunction of the devices in the field

Job Requirements

• Retail experience is preferred
• To be up to date with new IT Technologies
• Microsoft and Cisco Certificates is preferable .
• Service Oriented spirit and enthusiasm for new technologies
• To seek knowledge related to new management systems related to IT in General
• Good Communication skills / Team Player / Statistical analysis
• IT Hardware Development
• Contribute by ideas and suggestions to improve systems
• Open minded to ask for help when needed and cooperate with others to achieve team goals
• Very Good Command of Written & Spoken English.
• Flexible (Mobility)