Dispatch Co-ordinator

• Monitoring, responding quickly and effectively to requests received through the Helpdesk
  
• Managing requests delivery - first in first out based on priority and ensuring client s SLA s are continuously exceeded
  
• Updating the status of the requests using Manage Engine Software
  
• Help the SDM Project Coordinator - Team lead to achieve customer satisfactions.
  

Requirements

• Mastering English language (language of communication)
  
• High customer services are a must
  
• High communication skills
  
• Excellent administrative skills, attention to detail and organization
  
• Excellent telephone and call handling skills
  
• Ability to work in a multicultural environment
  
• Team player
  
• Able to work in shift including weekend and bank holiday
  

KNOWLEDGE, SKILLS & EXPERIENCE; The ideal candidate will be educated with high school, preferably with Project/Business administration qualification. Min. 2yrs experience working within Project environment, utilizing the latest in telecommunications hardware, products and services. Knowledge of project management tools, such as Microsoft Project and Office. Strong experience in working on multiple project and project teams in multi-cultural environments. Ability to communicate well and professionally at all levels. Strong interpersonal and communication skills are required, as the job-holder will be required to interface with technical and non-technical staff, at all levels within the organization and externally. The jobholder must be a team player and be prepared to share knowledge and support with his/her peers. The jobholder must be a self-starter and be able to work with minimum supervision. Ideally, the jobholder will have some knowledge of services solutions for IT and networking infrastructure, Program Management, including commercial and financial awareness Occasional international travel will be required. The jobholder will have no issues or objections to occasional travel within the regions, as and when the need arises.