Customer Service Agent

Job Description

• Deal directly with customers by telephone.
• Build sustainable relationships of trust through open and interactive communication.
• Respond promptly to customer inquiries.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Provide pricing and delivery information.
• Perform customer verification.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints and send it to Customer service Manager.
• Record details of actions taken.
• Prepare and distribute customer activity reports.
• Refer unresolved customer grievances to designated departments for further investigation.
• Maintain customer databases and modify it if needed in retail system and keep customers` information confidential.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Develop and maintain constructive and cooperative working relationships with colleagues and management.

Benefit:

• One Month Bonus Each 6 Months In case of achieving the required level of performance based on the performance management system

Job Requirements

• Bachelor degree.
• 0-2 years of related experience.
• Excellent in English speaking, writing and listening.