Call Center Agent - ....
Call Center Agent - Shift Based
Posted on :
07-10-2020
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
1 Year
Monthly Salary
Negotiable
Nationality
Any Nationality
Gender
Others
Vacancy
1 Vacancy
Posted on :
07-10-2020
Job Description
Req ID : 369336
About the Job
- Role Purpose Provide an efficient Customer Chanel for Customer feedback through assisting customers in a friendly and professional manner with all calls coming into Wham Hotline, inquiries, suggestions or Complaints. Log all feedback onto the system and send necessary feedback to relevant Departments.
KEY ROLE SPECIFIC ACCOUNTABILITIES:
- Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.
- Route calls to relevant Departments and follow-up where necessary.
- Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
- Briefs the Duty Manager on complaints that require management assistance.
- Generate daily Call Center reports
Employment Type
Part Time
Company Industry
Department / Functional Area
Key Skills
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