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Senior Analyst
Job Location:
Job Location:
6th of October City - Egypt
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
24 June 2026 (30+ days ago)
Posted:
Application Deadline:
22 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
What will you do
- Provide frequent CSAT-related analysis including CSAT drivers and end-user feedback and work on improvement projects for performance metrics (Six Sigma) according to the prioritization approach or red flags.
- Analyze and provide recommended improvement actions for operational KPIs and results on a periodic basis to ensure information availability across all levels.
- Study positive and negative trends that determine the effectiveness of operations and their impact on business productivity and profitability.
- Identify any weaknesses including drops in Table-F metrics and work to eliminate them while ensuring proper documentation for action plans.
- Conduct improvement opportunity analysis to maximize Rayas service offerings and value delivered to clients.
- Work closely with the Operations Manager and Program Manager to lead and drive improvement projects using structured processes e.g. Six Sigma.
- Align with all management levels during unexpected events or potential crises on an ad-hoc basis to ensure timely actions and maintain performance standards.
- Create timely reports business scorecards and results management dashboards on a periodic basis to support decision-making.
- Provide necessary information as needed to assist in the implementation of new project scopes including process maps/documents IVR design and customer journey mapping.
- Analyze and measure staff KPIs and results at an individual level periodically to ensure visibility of all required information across levels.
- Design call center staff KPIs based on client focus Six Sigma project controls and red flags.
- Collaborate with business owners to ensure all activities are benchmarked against Table-F on an ongoing basis and identify required Table-F metrics based on COPC exhibits for each service type and client requirements according to the SOW.
- Deliver results on time while meeting agreed quality benchmarks.
- Ensure staff awareness of and adherence to RCCs Code of Conduct and related internal policies and procedures.
Key Skills
- Splunk
- IDS
- Microsoft Access
- SQL
- Cybersecurity
- Intelligence Experience
- Malware Analysis
- Tableau
- Analysis Skills
- SAS
- Data Analysis Skills
- Analytics
