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Quality Assurance Specialist

RayaCX


Job Location:

6th of October City - Egypt

Monthly Salary: Not provided by the employer
Posted: 3 June 2026 (30+ days ago)
Application Deadline: 1 September 2026
Vacancies: 1 Vacancy
The job posting is outdated and position may be filled

Job Summary

KEY RESPONSIBILITIES

  • Track projects adherence to target and process; escalate gaps as needed.
  • Review all related metrics to enhance results and recommend solutions.
  • Ensure all targets are being followed and evaluate the performance accordingly.
  • Ensure failures and potential failures are reviewed and action plans are set.
  • Ensure all quality-related metrics are being analyzed and variations are minimized.
  • Oversee all activities of own team to ensure high-performance levels and efficient implementation of procedures.
  • Responsible for all business reviews with clients and internal stakeholders to ensure all actions are in place.
  • Analyzing and correlating C-sat and Quality Data to provide a root cause for the needed KPIs.
  • Meet with stakeholders to provide an effective action plan.
  • Following up on the action plan fulfillment accuracy and Impact.

Required Qualifications

  • English profile B2 up to C1
  • Communication skills
  • Negotiation Skills
  • Relations Management

Key Skills

  • Invoicing
  • Information Technology Sales
  • IT Support
  • Audio Visual
  • Database Administration