Quality Analyst | Air Industry & GDS Experience Required | Onsite | Cairo

Sutherland is seeking an air travel industry-savvy Quality Analyst to join one of our growing travel programs in Cairo. The Quality Analyst will have a passion for air travel along with working knowledge of airline products and GDS tools while ensuring the highest level of customer experience.

From a Quality/Customer Experience perspective you will monitor report and provide feedback on the following activities performed by the consultative sales/destination expert representatives:

• Consultative Air Sales - ensure every air request especially the large complex or high-value ones as a sales conversation not just a booking to fulfill.
• Itinerary Crafting - research build and propose air itineraries that are accurately priced aligned with Client needs and optimized for value on the same day theyre requested.
• Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on fare ticket invoice seats and special requests checked every time.
• Disruption Resilience - monitor airline schedule changes judge their real impact on the Clients trip and resolve them calmly quickly and without disrupting the tour.
• Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour
• Responsive Communication - manage every channel - phone Teams e-mail CRM with the responsiveness and clarity Clients and colleagues can count on especially when something is urgent
• Systems & Ownership - keep bookings files and systems airtight -  taking ownership of your files and your teammates - to prevent anything from falling through the cracks.

Qualifications :

What Youll Need:

• 1-2 years of Quality Analyst/Customer Experience monitoring experience within the air travel industry (luxury travel sales preferred)

• GDS tools experience (Sabre/Amadeus/ADX)

• Deep passion for travel and strong destination expert knowledge 

• Polished articulate communicator with emotional intelligence and active listening skills

• Strong organization and high attention to detail to manage multiple call types journeys simultaneously
• Self-motivated
• Comfortable in a dynamic fast-paced collaborative environment

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time