IT Service Manager
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Monthly Salary:
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Job Summary
Key Responsibilities
Lead IT service reporting and KPI frameworks
Monitor SLA performance and operational efficiency
Manage ITSM tools configuration and governance
Supervise service management team (26 members)
Develop SLAs and OLAs
Enhance knowledge management practices
Align service delivery with business objectives
Manage vendor performance
Requirements
68 years of experience in IT Service Management
Strong ITIL expertise (certification preferred)
Experience managing ITSM platforms (ServiceNow BMC Remedy etc.)
Team leadership experience
Strong stakeholder and vendor management capabilities
Skills
ITIL framework
SLA governance
IT performance reporting
Service optimization
Leadership & stakeholder engagement
Company Industry
IT Services and IT Consulting
