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Customer Service Specialist
Job Location:
Monthly Salary:
Posted:
12 August 2026 (30+ days ago)
Posted:
Application Deadline:
10 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Customer Service Specialist
Key Responsibilities:
- Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.
- Assist customers with order placement and follow up on production and delivery schedules.
- Greet clients and visitors professionally maintaining a positive and welcoming company image.
- Maintain and update the client database ensuring accurate hard copy and electronic records.
- Build and maintain sustainable relationships with clients through clear effective and professional communication.
- Provide detailed product information and resolve customer inquiries efficiently and promptly.
- Handle customer complaints coordinate with internal teams and ensure timely and satisfactory resolutions.
- Follow up on deliveries payments dispatches QR codes artwork approvals and proforma invoices.
- Ensure compliance with QHSE Food Safety (FS) and GMP standards at all times.
Job Requirements:
- Bachelors degree in Business Administration or a relevant field.
- 6 months of proven experience in a customer service or related role.
- Excellent command of the English language both written and spoken.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Proficiency in MS Office applications.
- Ability to multitask prioritize responsibilities and work efficiently under pressure.
- Strong problem-solving skills and attention to detail.
Job Conditions:
- Full-Time Position
- Sunday to Thursday
- From 7:30AM - 3:30PM
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Future Group was founded in 1994, it has grown into one of the world’s most trusted translation and localization expert houses. We have successfully established a worldwide reputation in meeting our clients’ requirements in the most beneficial and cost-effective way possible. With a h ... View more
