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Client Relationship Lead
Job Location:
Monthly Salary:
Posted:
6 August 2026 (6 hours ago)
Posted:
Application Deadline:
4 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Are you a strategic relationship builder who thrives at the intersection of client value revenue growth and operational excellence Were looking for a Client Relationship Lead to own and elevate key client partnerships while driving measurable business impact.
Why this role matters
As our Client Relationship Lead youll be the voice of the client internally and the face of Raya externallyshaping long-term partnerships unlocking new revenue streams and ensuring seamless delivery across teams. This is a high-impact organizational-level role with clear ownership and visibility.
What youll be doing
- Lead and execute client relationship strategies that strengthen partnerships and maximize lifetime value
- Drive upselling and cross-selling across existing accounts and own revenue targets
- Manage senior-level client engagements complex requests and escalations with confidence
- Identify and onboard at least one new strategic client per quarter overseeing full implementation
- Collaborate closely with Commercial Marketing Sales Design Creative Operations Finance and Legal teams
- Oversee contractual cycles renewals scope expansions and pricing adjustments
- Monitor market trends and competitor activity to reinforce client retention and positioning
What were looking for
- 7 years of professional experience in contact center or a relevant role
- Strong business acumen with a proven track record in revenue growth and client satisfaction
- Expertise in market analysis performance reporting budgeting and commercial awareness
- Fluent in Arabic and English
- Bachelors degree required (postgraduate degree is a plus)
- A forward-thinking customer-centric leader who builds trust and empowers teams
What youll get
- A leadership role with real ownership and strategic influence
- Exposure to senior stakeholders and cross-functional decision-making
- The opportunity to shape client strategy in a first-class CX domain environment
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
