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Call Center Agent

Reference Agency

Job Location:

Cairo - Egypt

Monthly Salary: EGP 6000 - 8000

Experience Required: 1-3years

Posted: 25 June 2026 (30+ days ago)

Application Deadline: 23 September 2026

Vacancies: 1 Vacancy

Job Summary

Our Client is a leading semi-governmental financial services provider delivering reliable and customer-focused financial solutions. They are hiring Call Center Agents to join a customer service team responsible for handling client inquiries in a professional and courteous manner. The role requires strong communication skills customer orientation and flexibility to work rotational shifts within a structured environment.

Key Responsibilities

Handle inbound customer calls professionally and politely
Respond to customer inquiries related to financial services
Provide accurate information and resolve customer issues efficiently
Escalate complex cases when needed
Maintain high levels of customer satisfaction
Follow company policies call scripts and service standards

Work Schedule

6 working days per week
6 hours per day
Rotational shifts
Call center operates from 9:00 AM to 9:00 PM 7 days a week

Requirements

Polite professional and customer-oriented attitude
Good communication and listening skills
Ability to work rotational shifts
Previous call center or customer service experience is a plus

Benefits

Net Salary:EGP
Medical Insurance
Social Insurance
Stable employment with a semi-governmental entity

Company Industry

IT Services and IT Consulting

Key Skills

Athletics
Fitness
Facilities Management
Agriculture
Communication
Archicad

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About Company

Reference Agency

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