Incident Management Jobs in Cairo

Responsiblity: Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and i More...

Responsibilities: Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency an More...

Responsibilty: Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and i More...

System Monitoring and Continuity: Continuously monitor dashboards and system alerts in real-time to ensure all current systems maintain required levels of availability and performance, thereby ensuring operational continuity. Issue Detection and Remediation: Leverage monitoring sys More...

Our client believes that innovative ideas create lasting partnerships by delivering exceptional service, whilst having some fun along the way! They pride themselves on offering a unique service in web development, social media marketing, videos, telemarketing, email marketing and grap More...

Responsiblity: Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and i More...

1. Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incident. 2. Identify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processes. 3. Communica More...

Responsibilities: Planning for different VAS services withing the customer network Working on Antispam and Antispoof nodes rules and configuration Working on optimizing the customer network VAS KPIs and ensure continuous enhancement Supporting in EMA/EMM solutions Help with Assur More...

Develop and maintain technical learning paths for the incident management teams in different Data, voice and cloud tracks Identify knowledge gaps within the operations area , analyze training needs and set up a training plan Conduct performance quality review of all team More...

DevOps Strategy: Develop and implement a strategic DevOps roadmap aligned with the organization's goals and objectives Team Leadership: Lead, mentor, and manage a team of DevOps Engineers and related professionals, providing guidance, support, and performance feedback. Process More...

DevOps Strategy: Develop and implement a strategic DevOps roadmap aligned with the organization's goals and objectives. Team Leadership: Lead, mentor, and manage a team of DevOps Engineers and related professionals, providing guidance, support, and performance feedback. Process Op More...

Title: System Administrator Location: Hartford, Connecticut Duration: 12 monthsNote: This is a Hybrid Position.Job Description:Database/Systems Administrators are responsible for managing and maintaining the hardwired lines and wireless connections in a system and the hardware that More...

Analyze and diagnose technical & functional issues in supported applications with full ownership and accountability Handle raised tickets related to supported applications maintaining the agreed OLA / SLA and ensuring resolution with colleagues Collaborates with team members t More...

Work with clients to understand their business processes, needs and requirements and provide guidance on best practices for leveraging the ServiceNow platform. Configure and customize the ServiceNow platform, including Incident Management, Problem Management, Change Management, Asset More...

Work with clients to understand their business processes, needs and requirements and provide guidance on best practices for leveraging the ServiceNow platform. Configure and customize the ServiceNow platform, including Incident Management, Problem Management, Change Management, Asse More...

Senior Site Reliability Engineer I 3 above years experience in architecting, developing, operating and troubleshooting Kubernetes clusters and/or other highly available systems at scale. Preferable - hands on experience with deploying and operating KONG as API GW or Ingress cont More...

Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls. Responsible for service requests from customer and ensure timely and satisfactory resolution of probl More...

.Position requires the ability to act as single point of contact for Financial customers with Incident Management Services .Accountable for continuously receiving and handling high volumes of customer calls .Responsible for service requests from customer and resolution of problems; More...

Analyze and diagnose technical & functional issues in supported applications with full ownership and accountability Handle raised tickets related to supported applications maintaining the agreed OLA / SLA and ensure resolution with colleagues Perform root-cause analysis for in More...

Responsibilities: Lead the design, implementation, and deployment of ITSM and ITOM solutions for our clients, ensuring alignment with their business objectives and requirements. Serve as the subject matter expert for ITSM and ITOM processes and best practices, providing guidance an More...