HR Content Compliance Specialist

Job Description

The HR Content Compliance Specialist is responsible for ensuring the accuracy governance audit readiness and ongoing maintenance of regional/countryspecific HR knowledge and compliance content. This role partners closely with Global HR Knowledge Owners Regional Knowledge Managers Country Publishing Leads HR COEs Legal HR Solutions and Compliance teams to ensure that HR knowledge content articles remain current compliant searchable and AIready across all supported countries.

The role plays a critical part in risk mitigation regulatory adherence and operational excellence by overseeing country knowledge lifecycle management supporting local and global audits and ensuring alignment between global standards and local regulatory requirements.

Key Responsibilities

Country HR Knowledge Management

• Own and maintain countryspecific HR knowledge content ensuring alignment with global HR standards while accurately reflecting local labor laws regulatory requirements translations standards and country practices.

• Partner with Country Publishing Leads (CPLs) HR COEs and regional stakeholders to create review approve publish and retire HR knowledge articles.

• Ensure HR knowledge content is clear actionable searchable and consistently structured according to HR knowledge governance standards.

• Coordinate timely updates to knowledge content following policy changes regulatory updates audit findings or process changes.

Audit & Compliance Support

• Serve as a key HR contact for knowledge content related to HR policies procedures translations & AI Readiness Guidelines.

• Perform regular knowledge audits and health checks to validate accuracy compliance and completeness of country-level HR content & measure effectiveness and user satisfaction through data & analytics.

• Track document and remediate audit findings gaps and corrective actions related to HR knowledge and documentation.

• Maintain clear audit trails version history approvals and documentation evidence in line with governance expectations.

Governance & Quality Assurance

• Enforce HR knowledge governance frameworks including standards for content creation review cycles approvals translations and retirements.

• Monitor knowledge KPIs (e.g. content freshness audit findings usage and quality indicators) and escalate risks as needed.

• Support continuous improvement initiatives to strengthen knowledge quality compliance and AI readiness across regions and countries.

Stakeholder Partnership & Enablement

• Act as a liaison between HR Operations HR Solutions Legal Compliance COEs & cross-functional partners (i.e. IT Finance) to resolve countryspecific issues and questions while adhering to established standards and consistency where applicable.

• Provide guidance and support to CPLs and HR knowledge contributors on knowledge standards audit expectations and compliance requirements.

• Support onboarding and enablement of new country stakeholders within the HR knowledge ecosystem.

Required Qualifications

• Experience supporting multicountry or global HR organizations.

• Familiarity with ServiceNow Knowledge HR case management or similar enterprise platforms.

• Experience supporting AI chatbots copilots or agentbased HR service models.

• Background in global HR operations shared services or HR transformation initiatives. Project Management mindset and abilities would be valuable.

• Familiarity with content analytics search optimization and user experience measurement.

Key Competencies

• Knowledge governance & lifecycle management

• Stakeholder collaboration & influence skills

• Strong written communication and attention to detail

• Analytical mindset with focus on measured content performance and data-driven decision making & outcomes

• Continuous improvement mindset with a proactive approach to solutioning

Required Skills:

Preferred Skills:

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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

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