Global ServiceNow Application Support Specialist, EU based

We are seeking an experienced GSN Application Support Specialist to provide operational support and deliver minor development enhancements for the clients Global ServiceNow Gateway 2.0 and Pulse Tracker solutions.

The role combines second-level application support infrastructure maintenance troubleshooting bug fixing and small-scale software development. You will work with GSN Gateway APIs Pulse Tracker components Azure infrastructure asset management data and related integration tools within the clients global digital environment.

Details:

Contract: B2B
Location: Fully remote
Workload: Full-time
Start: ASAP
Duration: Until December 2026 with possible extension
Language: English

Responsibilities:

• Provide operational support for the clients GSN Gateway 2.0 and Pulse Tracker.
• Support and maintain the GSN Gateway 2.0 API and related application components.
• Maintain supporting infrastructure including Azure Web Apps servers and scheduled Pulse Tracker jobs.
• Analyse and resolve technical issues escalated to second-level support.
• Investigate asset management data-quality issues and provide technical consultancy.
• Perform bug fixing and deploy updated software component versions.
• Implement minor feature extensions including analysis design coding testing and deployment.
• Perform ad hoc asset management data updates and corrections.
• Support infrastructure maintenance and application stability.
• Prepare technical documentation for implemented changes and support activities.
• Provide training and knowledge transfer related to newly implemented functionality.
• Cooperate with the clients internal technical teams and stakeholders to ensure successful delivery and resolution of support requests.

Requirements:

• Experience in application support infrastructure support software development or a similar technical role.
• Practical experience with ServiceNow-related environments or GSN Gateway solutions.
• Experience with REST APIs system integrations and troubleshooting distributed applications.
• Knowledge of Azure services particularly Azure Web Apps and server-based scheduled jobs.
• Experience with PowerShell or similar scripting and automation tools.
• Understanding of software development activities including analysis design coding testing deployment and documentation.
• Experience providing second-level support and analysing complex technical incidents.
• Ability to investigate and resolve data-quality and application-integration issues.
• Basic understanding of Google Cloud and Google-related development tools.
• Experience with bug fixing software releases and infrastructure maintenance.
• Strong analytical and problem-solving skills.
• Ability to work independently in a fully remote international environment.
• Good communication and documentation skills.