Workforce Management Jobs in Colombia

The Data Consultant is responsible for partnering with NICE Business Consultants in servicing customers in the areas of contact center and process improvement with NICE clients. Designing developing and maintaining BI solutions to analyze and publish data insights and actionable recommendations this...

As a Team Manager supporting the PNC program you will lead a team of collection specialists across Consumer Mortgage & Recovery & verticals. This role is responsible for driving operational performance customer experience compliance adherence and employee development while ensuring alignment with cl...

Profesional con experiencia en forecasting dimensionamiento de personal y análisis estadístico orientado a optimizar operaciones de atención en canales telefónicos y digitales.La persona será responsable de generar proyecciones semanales y mensuales de tráfico asegurar una correcta planificación ope...

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are unique...

This position is open in all LATAMOnly CVs in English will be consideredHR ManagerRole DescriptionAs an HR Manager you will be responsible for overseeing and managing all aspects of human resources within an organization. This includes recruitment employee relations performance management training a...

Responsibilities:Monitors service levels abandon rates and aux utilization for multiple lines of businesses and sites.Engage managers in real-time actions needed to meet performance objectives.Adjust agent skills as needed to manage service levels in a multi-skill environment.Responsible for updatin...

A NiCE Solution Engineer will play a pivotal role in leading the functional and technical sales process with a focus on NiCEs Recording and Quality Management solutions. Through discovery requirements gathering validation and demonstration the Solution Engineer will connect customer needs to tailore...

Requisition ID: 256507Employee Referral Program Potential Reward:$400.00We are committed to investing in our employees and helping you continue your career at ScotiaTech.PurposeThe Tech Workforce Reporting team within the Business Operations & Strategy Execution area in Technology is dedicated to o...

We are looking for a Genesys Cloud WFM Engineer (Genesys Cloud Development Focus) with strong hands-on experience in configuring extending and integrating Workforce Management capabilities within Genesys Cloud.This role focuses on technical implementation automation and customization of WFM solutio...

We are looking for a WFM Consultant with hands-on experience in Genesys Cloud Workforce Management to support the design configuration and rollout of WFM capabilities for contact center operations.The role focuses on configuration implementation and enablement of WFM processes in Genesys Cloud worki...

Position Description:Company Profile: - At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm co...