Specialist, People Support

Who we are:
At Pearson our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the worlds lifelong learning company. For us learning isnt just what we do. Its who we are.

To learn more:

Our team:The Global People Care team is dedicated to delivering a seamless people-centered HR support experience for employees and managers around the world. We combine service excellence policy expertise and continuous improvement to resolve complex people-related matters with accuracy empathy and efficiency.

About the Role:

We are looking for a Global People Care (GPC) Specialist to join our Global People Care this role you will support the resolution of complex HR questions and cases that require human expertise beyond digital self-service. You will act as a trusted partner for employees managers and HR stakeholders by providing guidance on policies and processes managing cases end to end maintaining data quality and helping improve the overall employee experience.

Key Responsibilities:

• Manage complex HR inquiries and issues escalated from digital support channels ensuring timely accurate and high-quality resolution.

• Provide guidance to employees and managers on HR policies procedures and programs helping ensure clarity consistency and compliance.
• Own case management activities in the ticketing system documenting interactions tracking progress and meeting established service levels.
• Maintain accurate employee data in HR systems and generate reports that support compliance analysis and decision-making.
• Partner closely with HR Business Partners Payroll Benefits and other teams to resolve employee matters and identify opportunities to improve HR shared services processes.
• Provide real time HR support to U.S. population via inbound calls and support global employees through chat delivering timely accurate and customer-focused assistance.

Required skills and experience:

• Strong alignment with Pearsons culture and values with a customer-focused mindset and commitment to service excellence.
• Bachelors degree in Human Resources Business Administration or a related field is preferred.
• 35 years of HR experience including at least 2 years in HR Shared Services or a similar employee support environment.
• Experience with HRIS and case management tools (such as Workday SAP Oracle or ticketing platforms) strong knowledge of HR policies and processes
• Excellent communication and problem-solving skills high attention to detail discretion with confidential information and solid organization and time management capabilities.
• Proficiency in Microsoft Office
• A proactive and adaptable approach and the ability to work effectively both independently and collaboratively in a fast-paced environment.

• Private medical health plan plus dental care extended to your economic
  dependents under the age of 25.

Check out our benefits:

• Private medical health plan plus dental care extended to your economic
  dependents under the age of 25.
• Home office support.
• Funeral assistance.
• Life insurance.
• 15 working days of vacation in the first year birthday off marital leave
  maternity or paternity leave.
• Employee assistance program.
• Annual Bonus according to the companys policies.