Java Support Engineer
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Job Summary
This is an application support engineer role where you will be in charge of receiving incidents and troubleshoot them related to errors exceptions logs Java debugging and SQL querying.
Job Description
The Actimize Technical Support Engineer performs a wide range of duties including some or all of the following:
- Review and investigate issues raised by client and provide accurate guidance based on current documentation.
- Understand client software configuration and customizations done in the following programming languages: Java JavaScript SQL XML to provide the right support.
- Be able to install configure and customize solutions by following implementation guides and manuals.
- Reproduce client environment data configuration and setup in order to investigate possible issues.
- Provides information by collecting analyzing and summarizing development and service issues.
- Utilizes software engineering tools such as configuration management systems build processes and debuggers in the software development process.
- Collaborates and adds value through participation in peer case reviews providing comments and suggestions.
- Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution
- Assist with Customers request assistance via many channels including phone email and various web contact methods (chat e-Services).
- Documenting all customer interactions in CRM tool in accordance with SLA.
Qualifications :
- Excellent verbal and written communication skills in English (B2 or higher is a must)
- Bachelors degree in computer science (or equivalent).
- At least 2 years in technical support facing customers and resolving issues.
- Fast learner with ability to educate themselves on relevant technologies
- 2 years of experience with application development using Object oriented JAVA
- Windows Forms SQL.
- Technical development/debugging and diagnosis skills (e.g. coding scripting etc.).
- Integration experience with desktop enterprise software applications.
- Knowledge with Linux Microsoft Server.
- Knowledge with XML HTML PERL.
Additional Information :
This is a hybrid role in Bogotá Colombia (Cra 7ma #156-10 North Point Torre Krystal)
Remote Work :
No
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
