Cloud Project Manager

Job Description

The Problem Manager / Senior Project Manager will be responsible for leading major operational initiatives designed to reduce MTTM eliminate recurring issues and improve service resilience across the organization.

Key responsibilities include:

• Own and drive end-to-end operational improvement initiatives from discovery through execution validation and closure.
• Lead cross-functional initiatives involving Cloud Operations Support SRE Engineering R&D Product and customer-facing teams.
• Manage major problem-management workstreams focused on reducing incident volume improving mitigation time and preventing repeat failures.
• Build and manage detailed project plans timelines milestones dependencies risks and action registers.
• Drive accountability across teams to ensure operational initiatives are completed on time and deliver measurable business outcomes.
• Analyze major incidents recurring defects operational gaps and support trends to identify improvement opportunities.
• Partner with technical teams to convert problem statements into actionable remediation plans.
• Track and report progress against key operational metrics including MTTM MTTR repeat incidents alert effectiveness automation coverage and service stability.
• Facilitate regular governance meetings working sessions and executive reviews for major operational initiatives.
• Prepare clear executive-level status reports dashboards and presentations covering progress risks blockers and decisions required.
• Coordinate remediation activities across multiple teams during post-incident follow-ups and long-running stability programs.
• Ensure corrective actions from RCAs and postmortems are converted into structured projects with owners timelines and measurable outcomes.
• Drive standardization of operational processes runbooks escalation models and readiness practices.
• Identify automation opportunities that reduce manual mitigation effort and accelerate recovery.
• Maintain strong stakeholder relationships with internal teams business leaders and customer-facing organizations.
• Escalate risks and blockers early using facts and data to influence prioritization and decision-making.
• Mentor and guide team members on project discipline operational ownership and execution excellence.

Qualifications :

Required Qualifications

• 812 years of IT industry experience preferably in enterprise SaaS cloud operations infrastructure support or technology delivery.
• Minimum 5 years of hands-on project management experience leading complex technical or operational initiatives.
• Strong background in problem management incident management operational excellence or service reliability improvement.
• Proven ability to lead major initiatives across diverse technology and operations teams.
• Demonstrated experience reducing operational pain points such as repeat incidents long mitigation times manual processes and poor cross-team coordination.
• Strong project management skills including planning execution tracking dependency management risk management and stakeholder communication.
• Experience building and managing project plans executive status reports RAID logs action registers and governance routines.
• Ability to use facts metrics and trend analysis to influence decisions and drive accountability.
• Excellent written and verbal communication skills including the ability to communicate clearly with executives technical teams and customer-facing stakeholders.
• Strong problem-solving skills with the ability to break complex operational issues into clear actions and owners.
• Ability to work with minimal supervision in a fast-paced time-critical environment.
• Ability to prioritize effectively and adapt quickly to changing business and operational needs.
• PMP PRINCE2 ITIL or equivalent certification preferred.
• Bachelors degree in Computer Science Business Information Technology or equivalent work experience.

Preferred Qualifications

• Experience working in a cloud/SaaS production operations environment.
• Experience with incident management postmortems RCA follow-ups and service improvement programs.
• Familiarity with ITIL practices especially Incident Management Problem Management Change Management and Continual Service Improvement.
• Experience working with ServiceNow Jira Confluence Power BI Grafana or similar operational tools.
• Experience driving automation monitoring alerting or self-healing initiatives.
• Experience in financial services compliance AML risk management or regulated technology environments is a plus.
• Experience working with global teams and managing initiatives across multiple regions or business units.

Additional Information :

The success of this role will be measured by the ability to:

• Reduce Mean Time to Mitigate
• Reduce repeat incidents and recurring operational problems
• Improve execution of RCA corrective actions
• Increase operational readiness and service stability
• Improve cross-functional accountability and delivery predictability
• Reduce manual mitigation effort through process improvement and automation

Deliver major operational initiatives on time with measurable business impact

Remote Work :

No

Employment Type :

Full-time