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Head Of Retail Operations
Our Client Our client is a national retail group operating a large store network across Saudi Arabia in both lifestyle and consumer categories. The business is focused on operational excellence and customer experience improvement. The Role The Head of Retail Operations will oversee store operations...
Operations Real-time Queue Analyst
Objective: To monitor analyze and manage interaction volumes (calls chats emails) and agent availability in real-time. The Real-Time Analyst takes immediate action and coordinates with Operations to ensure Service Level Agreement (SLA) compliance optimize agent occupancy and drive schedule adherence...
