Senior Customer Care Agent Jobs in Shanghai

DescriptionPOSITION SUMMARYAssist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process a...

BECOME A PART OF THE NIKE INC TEAMNIKE Inc. does more than outfit the worlds best athletes. It is a place to explore potential obliterate boundaries and push out the edges of what can be. The company looks for people who can grow think dream and create. Its culture thrives by embracing diversity and...

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the worlds top brands offering comprehensive engineering manufacturing and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worl...

Create develop deliver and operationally manage programs that will improve the customer experience and drive RCC performance. Lead communications at an executive level while being in the details of all aspects of assisted sales and support programs. Communicates to include updates on program work st...

As the Manager for the QPM team in Greater China you will be responsible for leading and developing a talented team of Quality Program Managers. You will provide coaching and development opportunities to enhance team skills and performance while fostering a collaborative and supportive team this ro...

Closing on: November 3 2025 at 11:59pm (China Standard Time)Duty Station: Shanghai ChinaTarget Market: Global RecruitmentJob Description: Senior Professional Legal (Corporate and institutional)The Legal Department with reporting line to the President delivers comprehensive legal support to theNew De...

Closing on: October 9 2025 at 11:59pm (China Standard Time)Duty Station: Shanghai ChinaTarget Market: Global RecruitmentJob Description: Senior Professional Legal (Corporate and institutional)The Legal Department with reporting line to the President delivers comprehensive legal support to theNew Dev...

As a senior customer service specialist you will manage extraordinary situations to champion swift resolution for each customer. You will be empowered to review and make exceptions to existing policies. You will provide key support for the Retail Contact Centres customer-facing specialists. A passio...

- Interact with Apples customers through multiple channels simultaneously- Create build and nurture relationships with customers by providing a unique experience- Have a firm grasp on the Apple ecosystem and be able to communicate technical aspects of our products in non-technical terms- Underst...

Date Posted:Country: ChinaLocation: LOC3347:9-10/F Building N1 Fusion New Bund No. 8 Lane 131 New Bund Avenue Pudong Shanghai China1 121345If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.Otis is the worlds leading elevator and escalator manufa...

DescriptionJob Summary:We are seeking a detail - oriented and customer - centric Customer Service Specialist to join our team. The role will be responsible for providing exceptional support to our existing customers throughout the certification lifecycle addressing inquiries resolving issues and ens...

In this role you will work with the quality and learning and development teams (in region and worldwide) as well as collaborate with the Retail Customer Care leadership. Through contact review analysis you will work to identify business trends gaps and provide expert level coaching to help our teams...

- You will learn about Apple Products and become a specialist on product features and related accessories- You are required to provide consultative sales solutions to customers based on their needs following the Apple Online Store Customer Engagement model- You need to understand how to use multiple...

This role requires a leader who feel passionate about people leadership and will advocate for customer specialist and business needs to drive operational and continuous improvements. The candidate will actively reinforce and foster a culture of inclusion diversity support debate wellness and candid...

In this role you will collaborate closely with regional and global Quality Program Managers Retail Customer Care leadership and cross functional stakeholders to uphold the quality standards and elevate the customer experience.. Through targeted contact review you will be responsible for helping iden...

As Workforce Operations Manager you are responsible for leading and performing to help support Retail Customer Care business goals. Including the following:- Responsible for leading a retail operation support team implement teams strategies and work towards achieving business objectives.- Establis...

The ideal candidate is a passionate leader who inspires teams to align with RCCs vision drives results through collaboration and attention to detail and prioritizes customer experience while fostering a positive inclusive work environment. This role may require on-call availability including some we...

-Provide professional support and assistance to leadership team for performance and development conversations through workshop and classroom setting -Work with business partners in identifying performance issues drafting and executing learning strategy delivering courses in a professional and Apple...

The ideal candidate will have experience working in a fast-paced B2C e-commerce environment. Retail Customer Care support specialist will receive training to enable them to learn and support customers.- You will interact with online customers for our Tmall online store assisting with order-related...

Garrigues offers the possibility of participating in its internship program at Shanghai office.We are looking for:Students in the final years of their law degree.Languages: good command of English.Highly-motivated individuals with excellent capacity for teamwork and sound technical knowledge who can...