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Lead Specialist, Customer Care, HNC GC
Job Location:
Monthly Salary:
Posted:
3 September 2026 (18 days ago)
Posted:
Application Deadline:
1 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Lead Specialist Customer Care HNC GC
City Country: Shanghai China
Are you passionate about delivering an outstanding customer experience while working across a dynamic and global organization As a Customer Care Specialist you will play a key role in ensuring seamless order execution and service delivery while coordinating with multiple internal stakeholders. This position offers a unique opportunity to develop expertise across customer operations supply chain coordination data analytics and digital transformation. If you enjoy solving challenges building relationships and driving continuous improvement we would love to hear from you.
Your key responsibilities
- Manage customer orders and support the full prospect-to-order and order-to-cash process.
- Ensure timely and accurate order execution while maintaining a high level of customer service.
- Monitor order fulfillment inventory availability delivery commitments and operational performance.
- Act as the primary operational interface between customers and internal stakeholders across sales supply chain planning manufacturing logistics quality regulatory and finance.
- Manage customer inquiries escalations complaints and operational requests in a professional and timely manner.
- Support process improvements digital initiatives reporting activities and operational excellence projects through data-driven insights.
We offer
- The opportunity to contribute to a business that positively impacts health nutrition and care around the world.
- An inclusive and collaborative workplace culture that encourages learning and professional growth.
- Exposure to cross-functional teams and end-to-end business operations that help broaden your expertise.
- Opportunities to participate in digital transformation and continuous improvement initiatives.
- Access to training mentoring and development resources to support long-term career progression.
- A culture built on collaboration accountability innovation and customer focus.
You Bring
- Bachelors degree or above.
- At least 3-5 years of experience in customer service customer operations supply chain logistics planning order management or a related field.
- Advanced Excel skills including pivot tables formulas reporting and data analysis.
- Experience with Power BI Power Query dashboard reporting data visualization tools or similar digital solutions is preferred.
- Good communication skills in both Chinese and English.
- A customer-focused mindset strong sense of ownership accountability and the ability to work effectively in a fast-paced environment.
About dsm-firmenich
At dsm-firmenich we dont just meet expectations we go beyond them.
From elevating health to making fortified food and sustainable skincare the impact of your work here will be felt by millions every single day. Whether its fragrance that helps you focus alternative meat thats better for the planet or reducing sugar without losing flavor this is where you help shape the future of nutrition health and beauty for everyone everywhere.
And while youre making a difference well make sure youre growing too. With learning that never stops a culture that lifts you up and the freedom to move across businesses teams and borders. Your voice matters here. And your ideas Theyre essential to our future.
Because real progress only happens when we go beyond together.
Our application process
Interested in this position Please apply on-line by uploading your resume in English via our career portal.
Inclusion belonging and equal opportunity statement
At dsm-firmenich we believe being a force for good starts with the way we treat each other. When people feel supported included and free to be themselves they do their best work and thats exactly the kind of culture were building. A place where opportunity is truly equal authenticity is celebrated and everyone has the chance to grow contribute and feel they belong.
Were proud to be an equal opportunity employer and were serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing were committed to reflecting the world we serve.
We welcome candidates from all backgrounds no matter your gender ethnicity sexual orientation or anything else that makes you you.
And if you have a disability or need any support through the application process were here to help just let us know what you need and well do everything we can to make it work.
Agency statement
Were managing this search directly at dsm-firmenich. If youre applying as an individual wed love to hear from you. Were not accepting agency submissions or proposals involving fees or commissions for this role.
Required Experience:
IC
About Company
Purpose-led, performance-driven Royal DSM is a global, purpose-led leader in health and nutrition, applying bioscience to improve the health of people, animals, and the planet. DSM’s purpose is to create brighter lives for all which we achieve through developing products and solution ... View more
