Supervisor

General Responsibilities 主要工作职责

• To provide excellent efficient and high-quality service to customer at all times

始终为客户提供卓越高效优质的服务

• To take charge manage and be accountable for daily operations and ensure their compliance within area guidelines and companys policies and procedures.

负责日常运营管理确保遵守区域指导方针以及公司政策和程序

• To ensure high productivity and good quality on customer service and manage the team.

确保高效优质的客户服务并管理团队

• To act as facilitator for the review of existing accounts and operational processes in order to identify & recommend opportunities for improvement and business optimization.

负责现有客户和运营流程的审查以识别并提出改进和业务优化的机会

Detailed Responsibilities 具体工作职责

• Establish local SOPs with shippers/consignees for nominated business where necessary

根据指定业务需求与发货方/收货方共同制定本地标准化操作流程(SOP)

• Provide quotations of charges to shippers/consignees for the business where necessary. Handle customer inquiry via phone e-mail and face to face meeting

针对业务向发货方/收货方提供费用报价单 通过电话邮件及面谈等多渠道处理客户咨询

• Attentive to details on customer requirements and expectation by careful listening and proactive communication. Provide accurate precise and quick answers or information to customer inquiry or concern.

认真倾听并主动沟通关注客户需求和期望的细节针对客户的咨询或疑虑提供精准快速的答案或信息

• Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP) Execute the shipment booking by following the SOP and quotation

核查单证文件履行尽职调查确保完全符合DSV内部标准及客户SOP要求严格遵循SOP及报价单要求执行货运订舱操作

• Maintain good knowledge on DSV systems processes tools and organization by continuous earning and development

通过持续学习和发展掌握DSV的系统流程工具和组织架构

• Inform Head of Ocean Freight of any irregularities or problems that require assistance and to feedback on subcontractors standards and service

就需协助的异常情况或问题及时上报经理并反馈分包商服务标准执行情况

• Handles customers inquiries complaints claims follow up verify credit terms and credit status and coordinate with departments concerned on related issues Feedback pre-claim details and status to customers

处理客户问询投诉索赔跟进核实信用条款及资信状况协调相关部门解决关联问题向客户预先通报索赔详情及处理进度

• Prepare customers statistics and reports upon request Process and create documents including but not limited to warehouse advise trucking orders invoices and other docs which requested by customers

按要求编制客户数据统计报表处理并制作包括但不限于入库通知运输订单发票等客户要求的文件

• Invoicing / verification and posting of incoming invoices Job costing

发票开具/核验及应付账款登记作业成本核算

• Allocate internal resources monitor and guide the daily operation working of the subordinates in line with IOP to ensure high quality service is delivered to the customers.

合理安排内部资源按照操作规范监督指导组员的日常工作以期达到客户要求

• Develop OP in business knowledge and personal competence by coaching and training.

对组员提供业务知识和个人能力发展的培训和指导

• Take up additional tasks as assigned back up for other team members when necessary.

完成上级指派的其他任务 必要时为团队成员提供工作备份支持