Quality Deviation Specialist
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Monthly Salary:
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Job Summary
In this role you will:
Analyse reported quality deviations and order discrepancies.
Secure documentation and validate deviation cases for root cause analysis.
Coordinate dialogue between involved stakeholders to resolve cases.
Manage deviation cases from opening to closure ensuring clear communication.
Identify trends and recurring issues and initiate investigations.
Calculate deviationrelated costs and support financial settlements.
Ensure correct use of tools workflows and working methods.
Contribute to action plans linked to quality goals and improvement initiatives.
Share learning and feedback to reduce future deviations.
Qualifications :
We are looking for someone who:
Enjoys solving problems and working with different stakeholders.
Has experience in quality deviations claims or customerfacing operations.
Works with accuracy and attention to detail.
Is comfortable managing multiple cases in parallel.
Communicates clearly and confidently in English.
Has a strong Quality First mindset.
Additional Information :
In Quality Deviation Management no two days are the same. You work in a global environment close to real business challenges where your contribution directly supports customer experience and longterm improvement.
We work together across roles functions and locations. We share knowledge learn from deviations and support each other to make things better step by step.
If you are motivated by problem solving collaboration and turning learning into action there is a place for you in the Quality Deviation team.
Remote Work :
No
Employment Type :
Full-time
About Company
The IKEA brand is one of the most successful home furnishing brands in the world. We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people. You see things a little differently. So do we. We believe that what yo ... View more
