OPM, AI&Automation, Accessories Operations team

As an experienced Operations Program Manager (OPM) you will help the team enhance and advance the way we traditionally manage programs towards more automated and AI-assisted approaches. With a deep understanding of current tools methods and operational workflows you have an unquenchable desire to continuously find ways to do more with less -evolving current practices via identification and deployment of a host of available AI tools. You will champion the training roll-out and continuing support of these new tools and methods becoming recognized as the organizations subject matter expert in AI-enabled program management.

Key job responsibilities
AI & Automation Evangelism: Champion the adoption of AI and automation across operations teams. Build awareness drive excitement and help partners see how emerging technology can enhance their work.
Technology Orchestration: Serve as the connection between Operations teams and technical teams (systems engineering data science automation). Ensure the right problems are being solved with the right tools and that solutions land effectively.
Opportunity Identification: Partner closely with fellow Operations teammates to understand workflows pain points and high-value opportunities where automation or AI can improve speed accuracy or scalability.
Adoption & Change Management: Own the rollout of new AI/automation capabilities into operations. Drive training feedback loops and iteration to ensure tools are adopted and delivering value.
Roadmap & Prioritization: Maintain a portfolio of automation and AI initiatives. Prioritize based on business impact feasibility and operational readiness. Write narratives (BRDs PRFAQs) that connect technology investment to business outcomes.
Stakeholder Communication: Translate complex technical concepts into clear compelling narratives for operational leaders. Represent the automation and AI portfolio in business reviews.


A day in the life
You started in operations and are fascinated by what technology can do. You are constantly experimenting with new tools and are excited to share your new discoveries with your teammates. Youre the person who always asks Could we automate this
You dont need to write the code but you can articulate the desired user experiences and desired outputs whiteboarding the solution with engineers and leading beta-testing withing the organization prior to official roll-out
You build trust with operational teams because youve been in their shoes you understand the work before you suggest how to enhance it
You get excited about bringing people along on the journey not just delivering a tool and walking away
You believe technology should make great operators even better


- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Bachelors degree or Bachelors degree in supply chain business engineering finance or related technical or quantitative field
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Demonstrated ability to work as a liaison between technical and non-technical teams
- Strong written communication experience writing BRDs PRFAQs or program narratives

- Strong OPM foundation with a passion for technology someone who grew up in operations and is a practicing fan of AI tech
- Applied understanding of AI/ML concepts (generative AI intelligent automation workflow orchestration). You wont need to build models but you need to know what tools are available and what customization is possible
- Experience partnering with engineering or data science teams to translate business problems into technical requirements
- Track record of driving adoption of new tools or platforms across operational teams
- Experience building business cases with quantified impact for technology initiatives
- Familiarity with AWS services or automation platforms at an applied/user level
- MBA or Masters degree in a related field

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