Field Service Engineering

Who We Are

At CPC (Colder Products Company) were not just connecting fluid lines were connecting people ideas and possibilities. For nearly 50 years weve been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical thermal management (liquid cooling of electronics) medical industrial and chemical handling markets.

But what sets us apart Our people.

Were a team of problem-solvers innovators and forward thinkers who thrive in a culture that values collaboration creativity and continuous improvement. Headquartered in Minneapolis/St. Paul with over 700 employees in 14 countries were growing fast and we want you to grow with us!

Your Role

Are you ready to make an impact and work with a company that values your expertise ideas and career growth As our next Field Quality Engineer youll be at the forefront of shaping our organizations success. This isnt just a job its a career move where youll thrive learn and enjoy coming to work.

Essential Duties and Responsibilities

• Apply problem solving and interpersonal skills and be able to influence and drive results.
• Interact and collaborate with customers and cross-functional team members (located in Minnesota United States) to understand CPC products and address product issues.
• Support initial investigations into customer complaints and educate customers on CPC specifications.
• In customer escalation situations be able to quickly understand the critical elements of the issue provide direction to the customer team comprehend the significance of results from various technical activities and formulate responses to customers and CPC leadership
• Constantly drive problem resolution by providing leadership and direction.
• Coordinating internal activities to assess risk on customer complaints.
• Provide market feedback to CPC so products can be improved to meet market needs.
• Provide strategic vision for building out technical support in China.
• Work closely with other CPC leaders and departments to develop a world class Thermal Management organization.
• Adhere to all safety regulations.
• Demonstrate support of CPC core values.

Qualification Requirements

• BS or MS degree from a leading university (or equivalent experience) in electrical engineering quality or related technical discipline.
• At least 3 years of experience in electronics customer quality role and customer interface experience.
• Excellent proficiency with 8D problem solving tools/methods.
• Good interpersonal skills with a logical approach to problem solving good time management and task prioritization skills. Excellent written and oral communication skills.
• Strong leadership skills with experience coordinating teams with multiple disciplines. Dedicated and able to work with minimum supervision.
• Good proficiency using MS Office software tools data analytical tools and email communications.

Preferred Qualifications

• Knowledge of cooling rack manufacturing processes such as assembly and final test.
• Knowledge of electronics reliability standards at the component or system level.
• Experience with server system/Data center hardware design development architecture or testing.
• And electronics industry with in-depth knowledge on solving or debugging hardware issues.
• Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.

Travel

• Domestic travel up to 50% and international travel up to 10%.

Why Youll Love Working Here

Our Culture

At CPC our people arent just employees theyre the driving force behind our success. Weve built a culture rooted in respect collaboration and integrity where every voice matters and innovation thrives. Its not just us saying it; CPC has been recognized as a Top Workplace 5x in the past 6 years because we genuinely care about our employees growth well-being and success. This isnt just a workplace; its a community where youll feel valued empowered and inspired to do your best work every day.

Growth & Development

We invest in you. Whether youre looking to expand your skills take on new challenges or advance your career were here to support you. We offer:

• Mentorship hands-on training and career development opportunities to help you reach your full potential.
• Tuition Assistance to support continued education plus scholarship programs for children of eligible employees.
• A Co-Op and intern program in partnership with several universities for hands-on industry experience.
• Recognition programs that celebrate your contributions from employee loyalty awards to peer-to-peer recognition.

Because when you succeed we all succeed.

Join Us

If youre ready to be part of an innovative team that values connection and collaboration we want to hear from you!