Field Application Specialist

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At SCIEX one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

The Field Application Specialist (FEF) is responsible for providing pre sales and post sales technical application support for SCIEX mass spectrometry (LC-MS/MS) within an assigned territory acting as the key technical link between sales customers and R&D.

In this role you will have the opportunity to:

Pre Sales Technical Support & Demonstration

• Deliver expert product and application knowledge to sales teams to drive competitive advantage.
• Partner with Sales Representatives on customer visits; act as a technical consultant to deliver live sample demonstrations application case studies and performance data to support purchasing decisions.
• Prepare and present technical seminars webinars and conference posters to promote SCIEX solutions.

On site Installation & Application Training

• Assist instrument installation by providing on site start up application training covering LC-MS/CE operation software reagents and consumables.
• Deliver advanced training in method development optimization validation and data analysis (on site or remote).
• Post Sales Application Support & Troubleshooting
• Provide expert application troubleshooting for complex issues via phone email or on site visits.
• Resolve method instrument and software problems to ensure high customer satisfaction.
• Maintain accurate records of customer interactions technical reports and training documentation.

Application Development & Market Growth

• Develop and validate robust analytical methods for key markets: food safety environmental forensic toxicology.
• Identify new application opportunities and support marketing with technical content.
• Collect customer feedback and communicate insights to global R&D and product management.
• Customer Relationship & KOL Management
• Build and maintain strong relationships with key customers and KOLs.
• Ensure high customer satisfaction loyalty and retention.
• Cross Functional Collaboration & Compliance
• Work closely with sales service marketing and R&D teams to align regional strategies.
• Mentor junior application specialists and drive internal knowledge sharing.
• Comply with SCIEX/Danaher quality safety and ethical standards.

The essential requirements of the job include:

• Master or above degree in mass spectrometry Biology Microbiology or Biochemistry or equivalent experience.
• Strong technical knowledge and significant laboratory and/or scientific background in analytical chemistry using LC/MS/MS (for example: 3-5 years of previous laboratory experience or PhD with 1-2 years post doc work)
• Previous operation of the Company product systems or related instrumentation is highly desirable.
• In-depth industry knowledge good understanding of customer business applications and other needs.
• Experience in presenting technical materials in written and verbal form.
• Strong problem solving and troubleshooting skills.
• Effective communication skills to clearly articulate technical and product information to both internal and external customers.
• Strong organizational skills to manage multiple priorities make appointments plan schedules and coordinate efforts with Sales Personnel as well as other Service and Support personnel.

SCIEX a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

As part of SCIEX you will help to influence life changing research and outcomes while accelerating your potential. For more than 50 years we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team enabled by DBS that is passionate about helping life science experts around the world get to answers they can trust.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .