Demand Specialist

Role summary:

The Supply Chain Demand Specialist will act as a key link between the China Commercial Marketing Customer Service and Supply Chain teams. This roleis responsible forunderstanding customer demand translating market and customer insights into the demand planning process and supporting short-term demand needs such as bespoke orders large value orders priority orders and inventory transfers. The role requiresstrong communication customer focus analytical capability and the ability to manage multiple priorities in a fast-changing environment.

Roles & responsibilities:

• Build strong working relationships with Global Sales Account Managers Customer Service Marketing Supply Chain and other cross-functional partners.

• Support short-term demand needs including bespoke orders large value orders priority customer requests and other time-sensitive opportunities.

• Process quote requestsforBespokeand large valueorders for global customers. This includes working with internal manufacturing teams as well as directly with suppliers.

• Develop a strong understanding of China customer demand buying patterns open order trends customer priorities and market signalstoensure relevant insights are reflected in the demand planning process.

• Partner with Marketing and Commercial teams to understand upcoming campaigns customer opportunities product focus areas and potential demand changes that mayimpactsupply requirements.

• Provideaccuratedelivery estimates to Account Managers and proactively communicate changes risks or delays when they occur.

• Track on-time delivery performance for priority orders and support improvement actions where service or process gaps areidentified.

• Measure weekly performance against response-time expectations including 24 hours for in-house products and48 hoursfor OEM products.

• Supportaccurateandtimelyinventory transfers between global locations to meet customer and regional supply needs.

• Identifyrecurring demand supply or communication issues and recommend process improvements to improve responsiveness visibility and customer outcomes.

• Complete other ad hoc duties asto support customer demand and Supply Chain priorities.

Qualifications

• Associate degree or equivalent professional experience in supply chain customer service commercial operations demand planning ora relatedfield.

• Demonstrated ability to communicate clearly professionally and concisely with internal stakeholders across functions and regions.

• Strong customer focus with the ability to balance customer needs commercial priorities and supply chain constraints.

• Intermediate Excel skills including sorting and filtering data using formulas working with large datasets and creating or updating PivotTables.

• Ability to apply critical thinking and sound judgment in a fast-changing environment with competing priorities.

• Strong attention to detail follow-through and organizational skills.

Desired Qualifications:

• Priorexposure to demand planning supply planning sales operations order management or commercial support activities.

• Experience supporting internal or external customers in a service-oriented role.

• Ability to interpret demand signals open order trends customer priorities and commercial inputs toidentifypotential risks or opportunities.

• Strong interpersonal skills with the ability to influence collaborate and communicate effectively with colleagues commercial partners and supply chain stakeholders.

• Experience using Microsoft Office particularly Excel and Outlook; experiencewithOracle planning or order management systems is helpful.

• Demonstrated problem-solving skills and the ability to drive actions to closure.