Customer Support

Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy food water and shipping.

As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.

Who you are

• Responsible for providing direct support to customers including quotation negotiation order fulfilment logistic support invoicing and AR (payment of customer) chasing.
• Expect to promote spare parts through cross/up-sell and proactive approach.

About the job

• Inquiry to cash which typically means making quotation negotiation place the order logistic and invoicing
• Open quotes follow-up and Value-added Sales
• Order Acknowledge Management
• Order Backlog follow up
• Customer support and response during the process: order status delivery date with speed

What you know

Knowledge & Skills

• Bachelor degree or above preferably majored in engineering.
• Minimum1 years in B2B sales and experience in customer support and business development
• Excellent fresh graduates are welcome
• Fluent verbal and written English and Mandarin
• Problem-solving skills that include the ability to ensure the goods delivered in time.
• Teamwork mentality and a collaborative approach to work
• The ability to think strategically
• Proficiency in Microsoft Office applications including Word Excel and PowerPoint

Motivation:

• Proactive quick to learn
• Solution and results oriented attitude
• A flexible approach to work with the ability to adapt to a fast-paced ever-changing environment

We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.

As part of our commitment to maintaining a safe and secure workplace we conduct background checks on final candidates for this role.