Customer Support Manager

Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy food water and shipping.

As a team manager you will lead the team to:
1) To achieve the annual target for Service and Parts Sales.
2) To drive to achieve transaction flow within company from enquiry->quote ->order by providing quote & follow-up prepare std contracts and sales order to support external Sales team and help to find & obtain the potential business opportunity.

• Overall responsible for EDX Customer Support Centre.

• Evaluate the delivery performance logistics budget/cost of project and suggest the department manager to control them in right way.

• Response for AR collection.

• Coordinate with relevant functions between customers departments production and suppliers.

• Set up good customer relations within the assigned areas and continuously map and understand customers needs and feedback.

• Develop the teams skills and competences build and retain a multi-skilled performance-oriented team that represents the core values of Alfa Laval.

• Develop and have good knowledge of the key processes and tools within the responsible areas.

• Analysis and develop competitive quotation together with external sales to ensure order.

• Monitor the pricing of transactional business pre-set in system.

• Quarterly forecast to achieve desired financial results.

• General responsible for EDX report.

• Ad hoc assignment as required.

As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.