Asst Customer Development Mgr Shanghai

HSBC International Wealth and Premier Banking (IWPB)

Within International Wealth and Premier Banking (IWPB) we serve 41 million customers globally including 6.7 million who are international from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBCs purpose of opening
up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management Asset Management Private Banking and Insurance.

We are currently seeking an experienced professional to join our team.
In this role you will:

The role holder is responsible for successful implementation of Premier acquisition strategies and acquiring new-to-bank customers via central or self-generated leads. They do not own a portfolio of clients.
To assist Senior CDM to lead a customer development team in people management sales performance management training and coaching and operational risk control so as to maximize the productivity of the team and contribute to the achievement of business strategy with high quality sales and service standard. The role also needs to closely monitoring the sales and services quality provided by team members so as to ensure the sales/service process is strictly followed and the delivery of a consistently excellent customer experience. To ensures fair outcomes for customers are delivered in all situations.
To manage lead and motivate a team of highly mobile sales staff and to lead a mobile sales team to focus on activities to expand HSBCs new to wealth acquisition.
Role success will be achieved by focusing on striving to develop new relationships outside HSBC that will deliver sustainable growth and profitability.

To be successful in the role you should meet the following requirements:

Proven ability in mobile sales
Current product/market knowledgeExcellent customer service skills
Managerial experience
At least 3 years experience in supervisory role of sales function
Excellent interpersonal leadership and motivation skills
Strong sales and organization ability and problem solving skills
Result driven and able to work under pressure
Good spoken and written English